To check the status of your order as a registered user, go to the My Account page and sign into your account. Then, select ‘Order History’ from your options on the left.
Guest users can track the status of an order at www.ups.com using the UPS tracking number provided in the shipping confirmation email from hhgregg.com.
For in-store pickup, contact your store.
For appliance and large item delivery call 866-974-7344.
Click here to use our online tracking tool to check the status of your rebate after you have mailed in the rebate form and supporting information. Rebate processing normally takes 8-10 weeks. If you have not received your rebate within 6 weeks, visit www.rebatetrack.com/quick/track/hhgregg or call 1-800-318-7972.
If your rebate has been denied, please refer to the denial letter for contact information for Parago, our rebate validation partner.
Click here to to see if a mail-in rebate is available for the product you've purchased or to view all current rebates.
hhgregg’s Premium Service Plan provides security and peace of mind to protect you from unexpected repairs. Our no-hassle, worry-free coverage includes:
Other Benefits Include:
Click here for more information about our Premium Service Plan or call 1-877-441-7153 for questions about product repair and service.
Forget Your hhgregg.com Password?
You can reset your password here. Click the 'forgot your password' link, enter your email address and we'll send you an email with a secure link to reset your password.
Change Your hhgregg.com Password?
To change your password, follow these easy steps:
You can begin using your new password immediately.
Obtain or Change Your hhgregg (Synchrony) Credit Card Account Password?
Please call 1-800-333-1071 for Synchrony Bank account password assistance.
hhgregg is proud to offer hassle-free returns and exchanges. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of purchase for a refund or exchange (subject to the terms below). Simply return your purchase in the original packaging with all contents (including product manuals, accessories and warranty information) and your original receipt or packing slip.
In-store and online purchases can be returned or exchanged at any hhgregg store location, and online orders can also be returned or exchanged by mail.
Certain products and services may not be returned or exchanged, including the following:
Click here to learn more about our return & exchange policy.