Privacy Policy

hhgregg HELP CENTER

Website Sales & Help Center: 1-866-WSGREGG
Having trouble? Call now, we can help you complete your purchase!
Monday - Friday 9am to 8pm (EST)
Saturday 9am to 7pm (EST)
Sunday 11am to 7pm (EST)

Retail Store Customer Service & Help Center: 1-800-284-7344
Monday - Friday 8am - 5pm (EST)
Saturday 8am - 12pm (EST)

To contact your local hhgregg store by phone, please see our
Store Listing Page for the correct phone number.

Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:

Delivery Inquiries
Installation Inquiries
Order Status Requests
Repair Service Questions

Store/Retail Experience
Website Feedback
Other Questions

To Contact Us By Mail
hhgregg Appliances, Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th Street
Indianapolis, IN 46240

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hhgregg Legal Notice

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed.

Your use of this site is at your own risk. This site (including all content and functions made available on or accessed through this site) is provided "as is". To the fullest extent permissible by law, with regard to the content on this site, H.H Gregg makes no representation or warranties of any kind whatsoever (1) for the accuracy, merchantability, fitness for a particular purpose or non-infringement of any content published on or available through the site, (2) that the server that makes this site available is free of viruses or other components that may infect, harm or cause damage to your computer equipment or any other property when you access, browse, download from or otherwise use the site.

Under no circumstances, including but not limited to H.H. Gregg’s negligence, shall H.H. Gregg be liable for any consequential, direct incidental, indirect, punitive or special damages related to (a) the use of, (b) the inability to use or (c) errors or omissions in the contents and functions of this site, even if H.H. Gregg or an authorized representative thereof has been advised of the possibility of such damages.

H.H. Gregg reserves the right to change prices, terms, specifications and warranties without any advance notice. Our goal is to most accurately describe every product offered for sale, both on-line and in our retail stores; however, mistakes still may be present. On-line sales are intended for, and limited to, personal use and domestic sales only. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. We currently do not ship to foreign locations outside the continental United States. We reserve the right to limit the number of products sold, including the right to prohibit sales to re-sellers. On-line and in store prices do not include shipping, tax and insurance, unless otherwise specified.

H.H. Gregg and the hhgregg logo are registered trademarks of Gregg Appliances, Inc. and are used with permission. All other trademarks are the property of their respective companies and are used with permission.

All color swatches shown are our best representation of actual product colors. These colors may differ slightly, based on the calibration of the monitor in which you view each particular swatch. Actual product colors may differ slightly from the swatch represented here. The most accurate color is depicted on the actual product in which you are interested. An absolute true determination of product color can only be made while in one of our retail locations, while looking at the actual product in the color you choose.

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Information Practices
hhgregg understands that security and privacy are important issues for visitors to our hhgregg.com web site (the "Site") and recognizes our obligation to keep your information secure and confidential. That is why we maintain the following standards to help protect information that personally identifies you. We may modify this Privacy Policy (the "Policy") at any time, and, accordingly, we urge you to frequently review the Policy. We will always apply the Policy under which your information was collected, unless we obtain your prior consent.

Collection Of Information
Use of Information
Privacy of Children
Your Opportunity to Opt-out of Email Advertising
Cookies
Links
Security
Contacting hhgregg or Modifying Your Personal Information

Collection of Information
You may be asked to voluntarily provide your name, billing address, shipping address, phone number, credit card number, email address or other personally identifiable information ("Personal Information") to make purchases or to have access to some features of the Site. By using the Site and providing us with your Personal Information, you consent to our use of such information as described in this Policy. You may always refuse to provide your Personal Information, and this may lead to our inability to provide you with certain products or services. We or our business partners may also collect information that is anonymous, such as your IP address (a number used to identify your computer on the Internet) or the type of browser you are using ("Anonymous Information"), through the use of cookies or by other means. We hope that, by using Anonymous Information, we can update the Site to make it more useful to you and other users. We reserve the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation.
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Use of Information
hhgregg uses your Personal Information for the following purposes: to process your orders and administer your account; to administer and improve the Site and related services; to notify you of our products, services, promotional events or special offers that may be of interest to you; to provide Internet security; and to meet legal requirements. hhgregg may work with our business partners who may perform certain functions on our behalf, such as fulfilling orders, sending email messages, managing data, processing credit card payments or providing customer service. These business partners have access to your Personal Information only to the extent necessary to perform these specific functions and may not use it for any other purpose. Other than for the specific purposes set forth in this Policy, we will not disclose your Personal Information unless we obtain your prior consent or are legally required to do so. We may use third-party advertising companies to place ads on the Site and to place our ads on other web sites. These companies may use Anonymous Information about your visits to this and other web sites to provide advertisements on the Site and other sites about goods and services that may be of interest to you. If hhgregg is involved in the sale of a substantial portion of its business assets, Anonymous or Personal Information may be among the transferred assets.
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Privacy of Children
hhgregg encourages parents and guardians to be aware of and participate in their children's online activities. We strictly adhere to the Children's Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13 in any manner that violates this law.
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Your Opportunity to Opt-out of Email Advertising
In the event you do not wish to receive promotional email from hhgregg , follow the opt-out instructions contained within the body of any email message you receive.
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Cookies
When you visit the Site, hhgregg or a third-party advertiser may store or recognize some information on your computer in the form of a "cookie" or similar file that can help us in many ways. For example, cookies allow us to tailor the Site to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site's features.
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Links
The Site may contain links to other sites on the Internet that are owned and operated by third parties. hhgregg is not responsible for the collection or use of your Personal or Anonymous Information at any third party sites.
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Security
We have policies and procedures in place to protect the privacy and confidentiality of your Personal Information that we collect and maintain. All Personal Information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. Any unauthorized use of the Site may result in criminal and/or civil prosecution. hhgregg uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet.
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Contacting hhgregg or Modifying Your Personal Information
If you have any questions or comments about this Policy, please contact us by email. Please provide a concise communication with complete information, including your contact information.
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