hhgregg.com Appliances & Electronics

Our information center will help you find everything you want to know about hhgregg along with making your HHGregg.com visit more enjoyable.

Frequently Ask Questions How do I check the status of my online order? What is HHGregg.com's delivery area? What is our return and exchange policy? What are the delivery or shipping options for my order?	Home Delivery Find out if you are in our delivery area How do I schedule my home delivery?

Shipping Orders or Store Pickup What is the status of my online order? How do I know when to pickup my order at a store?	Installation Services hhgregg offers professional installation services on most of the products we sell.

Repair Services Fast, guaranteed repairs on most major brands Replacement Parts	Rebates Where do I find my mail-in rebate? Community Support Donations Request

Policies and Guidelines Policies that make your shopping experience a pleasant one	hhgregg Gift Cards How can I buy hhgregg Gift Cards hhgregg Gift Card Redemption Terms

Methods of Payment, Financing an Pricing Polices Learn about our payment and financing policies See current finance promotions What is our price guarantee?	Contact Us Need more information? Just ask

Delivery, Shipping and Retail Store Pickup Options
There are 3 methods of delivering your online purchase from hhgregg.com. Depending on the type and size of product you will have two choices for each product you select. The defined delivery methods are as follows:

Home Delivery	For large items like TVs and appliances. Choosing this option means your purchase will be delivered by a professional delivery team.
Shipping	For smaller products that are UPS shippable.
Retail Store Pick Up	All items are available for retail store pickup.
Retail Store Only	Items that can only be purchase in a retail location, not available online.

Home Delivery
Home Delivery is handled by a professional delivery team. You can trust the work will be done correctly and we stand behind it.

hhgregg's home delivery is limited to zip codes located around our retail locations or distribution centers. To find out if you live within our normal delivery area, go to the delivery Availability page. If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For information as to cost and what is included see Deluxe Delivery and Do's and Don'ts. As we add locations to our network of stores, our delivery area will expand. If your location is out of our delivery area, check back frequently to see if we have opened a store near you.

Scheduling your online Home Delivery
If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For any questions about your home delivery you may contact us, or call 866-WSGREGG. Our Customer Service Professionals are available anytime Monday to Friday, from 8am to 5pm (ET).

UPS Shipping
You may choose from ground, 2nd day and next day shipping. Shipping charges will be displayed by placing the item in your shopping cart. For information on tracking your online order see Order Tracking.

Retail Store Pickup
One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.

During the on-line order process, you'll be given the option to pick up your purchase from one of our store locations. All on-line purchases will be made available for pickup within 72 hours of your on-line purchase. Make sure to bring your on-line sales receipt, a picture ID and the credit card you used to make your purchase when picking up your purchase from one of our retail locations. The name on the ID must match the name on the purchasing credit card. To ensure the security of your online purchases, only the person who made the purchase may pick up the merchandise at a store. At the time of pickup, if the item(s) are offered at a lower price in the store, we will automatically credit the difference to your credit card.
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Pricing Policies
Online prices, offers and selection may vary from our retail stores and are subject to change.

hhgregg's In-Store 110% Price Guarantee
hhgregg absolutely guarantees that you won't find a lower price on the products we sell. If for some reason you find a lower price from a competitor's local store on the same in-stock model, we'll honor their price plus give you 10% of the difference - on the spot. It's simple - just bring us proof of the lower price at the time of your purchase or within thirty days after you purchase from us. It is possible that prior purchases at hhgregg may be excluded. Our 110% price guarantee does not apply when the competitor's price includes free or bonus offers, financing, delivery, installation or rebate offers, nor on one-of-a-kind, packaged or limited offers, internet pricing or products purchased online at www.hhgregg.com.

If hhgregg lowers its price within 30 days of your original purchase, we'll gladly refund you the difference between the price you paid and our current price.

hhgregg's Online Price Guarantee
At this time we do not have a price match guarantee for online purchases. However, if you purchase an item online choosing in-store pick up, and the item is offered at a lower price when you pick it up, you will be charged the lower price.
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hhgregg Gift Card Redemption Terms
hhgregg gift cards are good toward future in-store purchases at any of our retail stores. hhgregg gift cards my not be used online as a method of payment.

When you receive your hhgregg gift card, it's already active and ready to use at any of our retail stores.

Gift Cards are redeemable for merchandise and services only. No portion is redeemable for cash. hhgregg is not responsible for lost or stolen gift cards. Not valid as payment on hhgregg credit card. Not valid for more than amount indicated. Gift Cards are not credit or debit cards. In-store purchases are deducted from Gift Card until balance reaches zero. To check your balance visit any of our retail stores.
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