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104553
Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator (Model: HB21FC45NS)
This item qualifies for Free Standard Shipping. Orders shipped via Standard UPS ground will arrive in approximately 4 to 8 business days, which includes 1 day for processing and 3 to 7 days for transit.
AVERAGE REVIEW RATING
PRODUCT QUESTIONS
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Ship to Store
You can also avoid additional shipping charges by having a product shipped from our distribution centers to your local store for pickup within 96 hours of your purchase.
Here's how it works:
Bring to the Store:
You can also avoid additional shipping charges by having a product shipped from our distribution centers to your local store for pickup within 96 hours of your purchase.
Here's how it works:
- Place an eligible item in your cart and choose the Pickup In-Store option.
- Click "Check Availability"and enter your ZIP code. Items available for Ship to Store will be available for pickup within 96 hours. Select the store where you'd like to pick up your purchase.
- Complete your order.
- Wait to receive confirmation e-mails:
- Order confirmation – Verifies that we've received your order. This email will also indicate approximately how long it will take for your item to be available for Pickup In-Store.
- Ready for pickup – Confirms that your item is ready for pickup. It will also tell you what to bring to the store.
- At the store, look for the Customer Service Desk — or ask the Associate at the door to direct you to the right place.
Bring to the Store:
- Your government-issued photo ID
- The credit card used for the purchase (if you used one)
- Your order number (for a speedier processing)
Pickup In-Store
One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.
Here's how it works:
Bring to the Store:
One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.
Here's how it works:
- Place an eligible item in your cart and choose the Pickup In-Store option.
- Click "Check Availability"and enter your ZIP code. Items available for Pickup In-Store are available for pickup within approximately one hour. Select the store where you'd like to pick up your purchase.
- Complete your order.
- Wait to receive confirmation e-mails:
- Order confirmation – Verifies that we've received your order.
- Ready for pickup – Confirms that your item is ready for pickup. It will also tell you what to bring to the store.
- At the store, look for the Customer Service Desk — or ask the Associate at the door to direct you to the right place.
Bring to the Store:
- Your government-issued photo ID
- The credit card used for the purchase (if you used one)
- Your order number (for a speedier processing)
Delivery
Basic Delivery Services:
Appliances & Electonics Delivery - $79.99
Furniture & Fitness Equipment Delivery & Set up: $99.99
Basic delivery applies only to those zip codes within our normal delivery area. To find out if you live within our normal delivery area, you can enter your zip code on a product's detail page to check coverage, or Contact Us.
If you make an online purchase of a deliverable item, a Customer Service Representative will contact you, after the order has been processed, to schedule your delivery.
Services included in Basic Delivery:
- 3-Hour Window: The delivery driver will call on the morning of the delivery, between 6:30am and 8:30am, to provide you with a 3-hour window for delivery. Now you can plan the rest of your day with our three-hour delivery window, and feel confident that you won't miss a meeting, errand, or appointment!
- 40-Minute Call-Ahead Service: The delivery team will call you approximately forty minutes before they arrive at your home, so there is no need to wait at home all day!
- Unpack, level and test appliances. Some exclusions may apply. See Delivery Details below for more information.
- Install icemaker prior to delivery. Complete ice hookups additional charge.
- Partial icemaker line hookup, provided water valve is directly behind refrigerator. Additional fees may apply.
- Switch Refrigerator/Dryer door prior to delivery
- Hook up h.h. gregg electrical cord and dryer venting. Purchased separately.
- Normal gas hookup, provided shut off valve is directly behind the unit. Additional charges may apply. h.h. gregg does not install gas appliances in Tennessee or Alabama
- Removal of boxes and packing materials
- Removal or movement of old appliances, electronics and fitness equipment within the home, at the time of the original delivery, on a one for one basis. h.h. gregg will not remove or move old furniture.
- We cannot disassemble old units or remove stair banister or door frames to remove old appliances.
- Gregg Appliances, Inc. CANNOT be held responsible for any damage to property during removal of old products.
Ship to Home
Shipping Methods
We offer two methods for shipping your orders from hhgregg.com:
Shipping Carriers
h.h. gregg partners with UPS to ship your packages. Both Standard and Express shipping orders are shipped by UPS. You'll receive a shipping confirmation e-mail that will confirm which carrier was used for your products.
Shipping Costs
Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard or Express).
Special Addresses
h.h. gregg currently does not ship to the following locations:
Shipping Methods
We offer two methods for shipping your orders from hhgregg.com:
- Standard – 4 to 8 business days: Includes 1 day for processing and 3 to 7 days for transit.
- Express – 3 business days: Includes 1 day for processing and 2 days for transit.
Shipping Carriers
h.h. gregg partners with UPS to ship your packages. Both Standard and Express shipping orders are shipped by UPS. You'll receive a shipping confirmation e-mail that will confirm which carrier was used for your products.
Shipping Costs
Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard or Express).
Special Addresses
h.h. gregg currently does not ship to the following locations:
- P.O. Boxes
- Alaska
- Hawaii
- Military Addresses
- International Locations
Freight Shipments
h.h. gregg uses AIT to deliver your freight shipment. Please allow 1-2 business days for processing your order and 5-7 days shipping transit time.
On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. Your freight order will be dropped off only. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call the carrier within 24 hours at 1-800-669-4248.
Availability for
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You will choose your delivery option during checkout.
Premium Service Plans
What are Premium Service Plans (PSP's)?
Premium Service Plans offer you security and peace of mind. Protect yourself against unexpected problems and costly repairs. Enjoy your product knowing we will simply repair or replace your product.*
Repair Plan Coverage
h.h. gregg's first priority is to repair your product as soon as possible. Below are the services covered by your Premium Service Plan in the event there is a problem with your product.
Services included in Repair Coverage:
Replacement Plan Coverage
If the service team is unable to repair your product, your Premium Service Plan (PSP) will cover a replacement. For a replacement, a damaged model will first be replaced with a new product of the same model. If this model is unavailable for any reason, you will be given a substitute model from the same manufacturer at a similar price point.
Services included in Replacement Coverage:
Major Component Only Coverage
If you purchased a Major Component Service Plan on one of the following items you will receive the following specific coverage:
What are Premium Service Plans (PSP's)?
Premium Service Plans offer you security and peace of mind. Protect yourself against unexpected problems and costly repairs. Enjoy your product knowing we will simply repair or replace your product.*
Repair Plan Coverage
h.h. gregg's first priority is to repair your product as soon as possible. Below are the services covered by your Premium Service Plan in the event there is a problem with your product.
Services included in Repair Coverage:
- 100% Coverage on Parts & Labor: Covers mechanical and electrical breakdowns - even those due to normal wear & tear.*
- No Deductibles: No hidden charges or fees.
- In-Home Service: Professional service technicans to repair your product in the comfort of your home.*
- No Lemon Guarantee: If your covered product requires more than three repairs for the same defect, we'll replace it.
- Up to 10 years of Coverage on Major Components for Selected Items: Includes major products, such as home appliances, consumer electronics, etc.*
- Accidental Damage from Handling (ADH): In the normal and customary use of products, damages can occur. ADH covers your cameras, camcorders and other select products from breakdowns due to drops, spills, cracked lenses and screens.
- Power Surge Protection: Breakdowns resulting from power surges are covered. Manufacturer's warranties do not offer this protection.
- Food Spoilage: In the event that your refrigerator or freezer fails to cool, due to functional part failure, you may qualify for up to $250 toward your food loss replacement.
- Transferable: Coverage is transferable if the product is sold or given as a gift, at no extra charge.
Replacement Plan Coverage
If the service team is unable to repair your product, your Premium Service Plan (PSP) will cover a replacement. For a replacement, a damaged model will first be replaced with a new product of the same model. If this model is unavailable for any reason, you will be given a substitute model from the same manufacturer at a similar price point.
Services included in Replacement Coverage:
- Two Year Replacement Plan Coverage: One-time product replacement for covered products that experience a breakdown.
- In-Store Exchange: For your convenience.
- Transferable: Coverage is transferable if the product is sold or given as a gift, at no extra charge.
Major Component Only Coverage
If you purchased a Major Component Service Plan on one of the following items you will receive the following specific coverage:
- Refrigerator, Freezer, Air Conditioner: Only the compressor is covered
- Top Load Washer: Only the transmission is covered
- Front Load Washer: Only the Drive Motor and motor control board are covered
- Range/ Oven: Only the heating element and/or burner assembly is covered
- Microwave Oven: Only the magnetron tube is covered
- Dishwasher: Only the pump and motor are covered
- Dryer: Motor and heating element and/or motor and burner assembly only
- Single Picture Tube TVs, Projection TVs,: Only the CRT picture tube(s), LCD/DLP TV's light engines and/or light engine repairs are covered (does not include lamp/bulb replacements).
Quality Customer Service
In the event that your product experiences a breakdown, our customer service representatives are available to assist you. We will quickly assess the breakdown and determine which of the following services you require.
- Carry-in: We will refer you to the nearest authorized service center from a network of over 25,000 servicers.
- Pre-paid Shipping: We provide you with a pre-paid shipping label for products that require shipment for service.
- On-site (In-Home): Someone will come to your home to repair your product.*
Questions? Call us toll-free at 1-800-284-7344, Monday through Friday from 8AM to 5PM EST.
*Limitations and exclusions apply. See terms and conditions for full details.
Obligor: The company obligated under the Plan is AMT Warranty Corp., whose address is 2200 Hwy 121, Suite 100, Bedford, TX 76021, telephone 1-800-327-5818. In Florida, the company obligated under the Plan is Technology Insurance Company, Inc., whose address is 59 Maiden Lane, 6th Floor, New York, NY 10038, telephone 1-800-327-5818.
Terms and Conditions
Service Plans:
None
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SRP
$1,799.99
Savings $180.00
Your Price $1,619.99
Email a Friend
Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator
(Model: HB21FC45NS)
Please note: these email addresses will only be used for the purpose of informing your friend of this product.
Please enter your ZIP Code and select a fulfillment type before adding to cart
Product Features
- Total storage capacity: 20.6 cu. ft.
- Fresh food capacity: 14 cu. ft.
- Freezer capacity: 6.6 cu. ft.
- Spill-proof shelves - These shelves prevent spills from leaking to the rest of the refrigerator by keeping them contained to one area for easier clean up. Spill-proof glass shelves provide a flat surface to keep items level without tipping
- Full-Width Deli Tray - Store party favorites like platters and sheet cakes. Organize and preserve large amounts of meat and cheese
- Glide-Out Shelf – This shelf glides out to provide easy access to items located at the rear of the shelf, eliminating the need to move around other items
- Adjustable Clear View Bins – Hold gallon containers and adjust to accommodate tall items. Frees up internal shelf space and provides quick and easy access to more-frequently-used items
- Quick Ice Option – Temporarily lowers the temperature in the freezer compartment to reduce the time for ice cubes to form. The supply of ice cubes is replenished more quickly
- Express Freeze Option – Temporarily lowers the temperature in the freezer compartment to reduce the time required for freezing newly purchased meat, fish, and poultry
- Express Chill Option – Temporarily lowers the temperature in the fresh food compartment. This option will reduce the time required to chill foods and beverages which are newly stored
- Energy Star® qualified model
- Full-width, glide-out freezer drawer
- Internal ice maker with ice storage compartment
- Water filtration system
- 3-door accessibility with Pro-style handles
- Hidden full electronic temperature control
- Express Freeze - Quick Ice - Express Chill
- 5 adjustable gallon storage door bins
- 3 adjustable spill-proof glass shelves
- One adjustable glide-out spill-proof glass shelf
- 2 clear humidity controlled crispers with glass cover
- Clear dairy compartment
- Sabbath mode
-
View Energy Guide
Specifications
Attributes
Manufacturer Model Number:
HB21FC45NS
Assignedvalue attribute with data type Text (String)
Dimensions & Weights
Depth:
27-9/16"
The overall depth, measured in inches.
Height:
69-3/4"
The overall height, measured in inches.
Width:
35-3/4"
The overall width, measured in inches.
Energy Guide
Energy Guide:
View Estimated Yearly Operating Cost
An international standard for energy efficient consumer products originated in the USA.
Freezer Section
Door containers:
Yes
Door bins provide easy accessibility. Tilt-out door bins save valuable shelf space.
Pizza rack:
No
Pizza shelf conveniently stores thin-boxed items, and is commonly located beside the ice maker for fast and easy retrieval.
Fresh Food Section
Can rack:
No
Can rack stores your can drinks.
Crispers:
Yes
Crispers store fruits and vegetables.
Dairy bin:
Yes
Storage for butter, cream cheese and other dairy products.
Deli/snack bin:
Full-width deli tray
Deli/snack bin stores your deli and snack items separately for quick retrieval.
Gallon/liter storage:
5 adj. gallon door bins
A shelf or compartment inside a refrigerator that can hold gallons or liters.
Humidity controls:
Yes
Humidity-control functions allow you to adjust temperature settings for longer food preservation and lasting freshness.
Meat keeper:
Full-width deli tray
Meat keeper stores your meat items separately for quick retrieval.
Shelf construction:
Glass
Spill-proof shelves contain spills. Wire shelves support heavy items and help minimize shuffling and restacking of food. Glass shelves are easy to wipe down and clean, and provide a greater surface area than wire shelves.
Shelves:
Yes
A flat length of heavy, sturdy material, attached to a wall or forming part of a piece of furniture, that provides a surface to sit items on.
General Features
Color:
White
The color of the portable.
Freezer capacity:
6.6 cu. ft.
The capacity in the freezer section of the refrigerator.
Freezer lights:
Yes
A light that automatically turns on when the freezer door is open, which makes it easier to locate items.
Fresh food capacity:
14 cu. ft.
The capacity in the fresh food section of the refrigerator.
Fresh food lights:
Yes
A light that automatically turns on when the refrigerator door is open, which makes it easier to locate items.
Refrigerator type:
Bottom-freezer
Your refrigerator options include Side-by-Side, Top-Mount Freezer, Bottom-Mount Freezer or French Door.
Total capacity:
20.6 cu. ft.
The refrigerator's total capacity.
Ice and Water
Dispenser:
No
Through-the-door ice and water dispenser delivers cubed or crushed ice and chilled water from the outside of the refrigerator, reducing your need to open the door. Internal water dispenser keeps rejuvenating water on tap and inside the fridge.
Water filtration:
Yes
Water filtration system filters impurities for clean, clear, great-tasting ice and drinking water.
Other Features
Baskets:
Lower storage basket
Baskets accommodate odd-shaped items for a well-organized interior, plus they let you get in and out of your freezer with ease.
Product Dimensions and Weight
Depth including handles:
27-9/16"
The overall depth of the refrigerator, measured in inches including the door handles.
Depth with door open:
The overall depth, measured in inches with the door open 90 degrees.
Height to top of door hinge:
69-3/4"
The overall height of the refrigerator, measured in inches to the top of the refrigerator's door hinge.
Quality Features
Adj. rollers/levelers:
Adjustable rollers
Adjustable rollers on the bottom of the refrigerator make it easy to move it away from the wall for quick clean-ups. Adjustable rollers can also serve as levelers when a kitchen floor is uneven.
Child lock:
Child lock provides security for the dispenser.
Door-open alarm:
Yes
Door alarms provide an audible reminder that the door has been left open too long. The standard warning time for a door alarm is 90 seconds. This feature is a safety guard against food spoilage and wasted energy.
Energy Star® compliant:
Yes
Energy Star® is the national symbol for energy efficiency. Appliances that have the Energy Star® label save energy and prevent greenhouse gas emissions by meeting strict energy efficiency guidelines by the U.S. EPA and the U.S. Department of Energy.
Noise reduction:
Noise reduction keeps your appliance quiet so it won't disturb you during life's daily activities.
Warranties
Labor warranty:
One year
The manufacturer's warranty period for labor.
Parts warranty:
One year
The manufacturer's warranty period for parts.
Customer Reviews
REVIEW SNAPSHOT®
by PowerReviewsHaier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator
(based on 8 reviews)
Ratings Distribution
5 Stars
(2)
4 Stars
(4)
3 Stars
(0)
2 Stars
(0)
1 Stars
(2)
75%
of respondents would recommend this to a friend.
Pros
- Attractive (7)
- Customizable shelving (5)
- Easy access (4)
- Holds temperature well (4)
- Space for tall items (4)
Cons
Best Uses
- Small kitchens (4)
- Reviewer Profile:
- Casual cook (5)
- Primary use:
- Personal (8)
Reviewed by 8 customers
Sort by
Displaying reviews 1-8
3/12/2013
Great Fridge!
By Danielle
from Indpls., IN
About Me Casual Cook
Pros
- Attractive Design
- Customizable Shelving
- Easy Access
- Energy Efficient
- Holds Temperature Well
- Quiet
Cons
Best Uses
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
I love the bottom freezer area! I like that I can see what I have and don't have!
- Primary use:
- Personal
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
1/22/2013
(4 of 4 customers found this review helpful)
Failed after six months
By Honestshopper
from Washington, D.C.
Pros
Cons
- Noisy
- Piece of Junk
- Unreliable
Best Uses
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
This failed after six months, leaving me with no food and no refrigerator. Do not buy this unless you want room temperature food and a huge hassle.
- Primary use:
- Personal
Bottom Line No, I would not recommend this to a friend
(4 of 4 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
1/9/2013
(5 of 6 customers found this review helpful)
Only ran 4 hours before failed
By BGP
from Cincinnati OH
About Me Casual Cook
Pros
- Attractive Design
Cons
- Unreliable
Best Uses
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
Product failed after 4 hours, waiting a month for replacement from Hiaer and still not refridgerator
- Primary use:
- Personal
Bottom Line No, I would not recommend this to a friend
(5 of 6 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
11/20/2012
(1 of 2 customers found this review helpful)
Perfectly fit our space
By Greycat12
from Hampton, VA
About Me Casual Cook
Pros
- Attractive Design
- Space For Tall Items
Cons
Best Uses
- Small Kitchens
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
Due to size constraints in my kitchen we had to get a counter-depth fridge, but many are just so expensive. The model both fit our space and our budget. Seems to work fine keeping our food cold.
- Primary use:
- Personal
Bottom Line Yes, I would recommend this to a friend
(1 of 2 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
11/14/2012
(2 of 2 customers found this review helpful)
Perfect fit and roomy storage!
By Dan & Cory
from Fox River Grove, IL
About Me Avid Cook
Pros
- Attractive Design
- Customizable Shelving
- Easy Access
- Space For Tall Items
Cons
Best Uses
- Big Families
- Large Kitchens
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
Took some time to get used to digital temperature adjustments. Kept getting error code on refrigerator portion of temperature setting and had to call Haier service. Sent tech and needed a part already one week after purchasing - but does not affect refrigerator temperature. Freezer very room and pull out is very convenient. Mini-ice maker great.
- Primary use:
- Personal
Bottom Line Yes, I would recommend this to a friend
(2 of 2 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
11/13/2012
(1 of 1 customers found this review helpful)
love it...
By doughgirl
from glassboro,nj
About Me Gourmet Chef
Pros
- Attractive Design
- Customizable Shelving
- Easy Access
- Energy Efficient
- Holds Temperature Well
- Quiet
- Space For Tall Items
Cons
Best Uses
- Small Kitchens
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
it went very well after two other were tried to get into my house...
- Primary use:
- Personal
Bottom Line Yes, I would recommend this to a friend
(1 of 1 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
10/2/2012
(3 of 3 customers found this review helpful)
Great purchase
By The pro's
from Kennesaw GA
About Me Casual Cook
Pros
- Attractive Design
- Customizable Shelving
- Easy Access
- Energy Efficient
- Holds Temperature Well
- Space For Tall Items
Cons
- Noisy
Best Uses
- Small Kitchens
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
Love this refrigerator A little noisy but otherwise perfect for what we were looking for
- Primary use:
- Personal
Bottom Line Yes, I would recommend this to a friend
(3 of 3 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
10/2/2012
(4 of 4 customers found this review helpful)
Great Banf for the Buck
By Hammer
from Indianapolis, IN
About Me Casual Cook
Pros
- Attractive Design
- Customizable Shelving
- Holds Temperature Well
- Quiet
Cons
Best Uses
- Small Kitchens
Comments about Haier 20.6 Cu. Ft. Stainless Steel French Door Refrigerator:
This is the best counter depth refrigerator with the most competetive price I could find. (I looked a long time.)
- Primary use:
- Personal
Bottom Line Yes, I would recommend this to a friend
(4 of 4 customers found this review helpful)
Was this review helpful? Yes / No
- You may also flag this review
Displaying reviews 1-8
Q & A
Do you have questions about this product?
Ask a question
get answers from real customers and in-house experts with AnswerBox.
2 Questions | 4 Answers
Displaying questions 1-2
Q:
I am desperate for help with this refrigerator. Purchased from you six months ago. Has failed twice, currently unusable. Haier techs do not know how to fix the unit, and CS is just stonewalling. Sometimes they close their offices when they are supposed to be open. Please help. PLEASE do not carry this brand any longer.Asked on 2/3/2013 by HonestshopperKnow the answer? Answer this question
1 answer
A:
We know how extremely frustrating this must be for you. Please email onlinecustomercare@hhgregg.com with a complete rundown of your situation and how we can help.Answered on 2/4/2013 by Anonymous
Q:
Who makes HAIER products?
Does this product come in white?Asked on 9/20/2012 by EvKnow the answer? Answer this question
3 answers
A:
The specifications of this item on the hhgregg site say white rather than stainless steel. I infer that it comes it white. I could not find the dimensions of this item. Refrigerators claimed to be counter depth frequently are not, but stick out quite a bit. There is a Kitchenaid model of similar size and list price that should be considered instead. Based on the experience that both my brother and I have had with other Haier products, I would advise against buying one. They appear to have no quality control. My brother purchased a freezer that never worked at all. I purchased a dehumidifier that failed within weeks. In contrast, a Kenmore dehumidifier continue to work after 30 years. They did replace both items, asking only that you cut off the cord and send it to them. This leaves you with the problem of disposing of a large item. If you are tempted to buy, I would advise also purchasing a long warranty.Answered on 11/4/2012 by Cognitive Scientist from Arlington, VAA:
It is produced by Haier's own factory in China and a stainless steel outlook.Answered on 10/16/2012 by Mike from New YorkA:
Haier products are made by the Haier Group, which is the world's top appliance brand as ranked by total world-wide sale. They employs more than 80,000 people and sell products in more than 100 countries. The product does have model that is offered in white.Answered on 9/20/2012 by Community Answer from None
Displaying questions 1-2
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Delivery
Delivery
Basic Delivery Services:
Appliances & Electonics Delivery - $79.99
Furniture & Fitness Equipment Delivery & Set up: $99.99
Basic delivery applies only to those zip codes within our normal delivery area. To find out if you live within our normal delivery area, you can enter your zip code on a product's detail page to check coverage, or Contact Us.
If you make an online purchase of a deliverable item, a Customer Service Representative will contact you, after the order has been processed, to schedule your delivery.
Services included in Basic Delivery:
- 3-Hour Window: The delivery driver will call on the morning of the delivery, between 6:30am and 8:30am, to provide you with a 3-hour window for delivery. Now you can plan the rest of your day with our three-hour delivery window, and feel confident that you won't miss a meeting, errand, or appointment!
- 40-Minute Call-Ahead Service: The delivery team will call you approximately forty minutes before they arrive at your home, so there is no need to wait at home all day!
- Unpack, level and test appliances. Some exclusions may apply. See Delivery Details below for more information.
- Install icemaker prior to delivery. Complete ice hookups additional charge.
- Partial icemaker line hookup, provided water valve is directly behind refrigerator. Additional fees may apply.
- Switch Refrigerator/Dryer door prior to delivery
- Hook up h.h. gregg electrical cord and dryer venting. Purchased separately.
- Normal gas hookup, provided shut off valve is directly behind the unit. Additional charges may apply. h.h. gregg does not install gas appliances in Tennessee or Alabama
- Removal of boxes and packing materials
- Removal or movement of old appliances, electronics and fitness equipment within the home, at the time of the original delivery, on a one for one basis. h.h. gregg will not remove or move old furniture.
- We cannot disassemble old units or remove stair banister or door frames to remove old appliances.
- Gregg Appliances, Inc. CANNOT be held responsible for any damage to property during removal of old products.
Pickup In-Store
One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.
Here's how it works:
Bring to the Store:
One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.
Here's how it works:
- Place an eligible item in your cart and choose the Pickup In-Store option.
- Click "Check Availability"and enter your ZIP code. Items available for Pickup In-Store are available for pickup within approximately one hour. Select the store where you'd like to pick up your purchase.
- Complete your order.
- Wait to receive confirmation e-mails:
- Order confirmation – Verifies that we've received your order.
- Ready for pickup – Confirms that your item is ready for pickup. It will also tell you what to bring to the store.
- At the store, look for the Customer Service Desk — or ask the Associate at the door to direct you to the right place.
Bring to the Store:
- Your government-issued photo ID
- The credit card used for the purchase (if you used one)
- Your order number (for a speedier processing)
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Privacy Policy
Information Practices
hhgregg understands that security and privacy are important issues for visitors to our hhgregg.com web site (the "Site") and recognizes our obligation to keep your information secure and confidential. That is why we maintain the following standards to help protect information that personally identifies you. We may modify this Privacy Policy (the "Policy") at any time, and, accordingly, we urge you to frequently review the Policy. We will always apply the Policy under which your information was collected, unless we obtain your prior consent.
Collection of Information
You may be asked to voluntarily provide your name, billing address, shipping address, phone number, credit card number, email address or other personally identifiable information ("Personal Information") to make purchases or to have access to some features of the Site. By using the Site and providing us with your Personal Information, you consent to our use of such information as described in this Policy. You may always refuse to provide your Personal Information, and this may lead to our inability to provide you with certain products or services. We or our business partners may also collect information that is anonymous, such as your IP address (a number used to identify your computer on the Internet) or the type of browser you are using ("Anonymous Information"), through the use of cookies or by other means. We hope that, by using Anonymous Information, we can update the Site to make it more useful to you and other users. We reserve the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation.
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Use of Information
hhgregg uses your Personal Information for the following purposes: to process your orders and administer your account; to administer and improve the Site and related services; to notify you of our products, services, promotional events or special offers that may be of interest to you; to provide Internet security; and to meet legal requirements. hhgregg may work with our business partners who may perform certain functions on our behalf, such as fulfilling orders, sending email messages, managing data, processing credit card payments or providing customer service. These business partners have access to your Personal Information only to the extent necessary to perform these specific functions and may not use it for any other purpose. Other than for the specific purposes set forth in this Policy, we will not disclose your Personal Information unless we obtain your prior consent or are legally required to do so. We may use third-party advertising companies to place ads on the Site and to place our ads on other web sites. These companies may use Anonymous Information about your visits to this and other web sites to provide advertisements on the Site and other sites about goods and services that may be of interest to you. If hhgregg is involved in the sale of a substantial portion of its business assets, Anonymous or Personal Information may be among the transferred assets.
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Privacy of Children
hhgregg encourages parents and guardians to be aware of and participate in their children's online activities. We strictly adhere to the Children's Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13 in any manner that violates this law.
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Your Opportunity to Opt-out of Email Advertising
In the event you do not wish to receive promotional email from hhgregg , follow the opt-out instructions contained within the body of any email message you receive.
Cookies
When you visit the Site, hhgregg or a third-party advertiser may store or recognize some information on your computer in the form of a "cookie" or similar file that can help us in many ways. For example, cookies allow us to tailor the Site to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site's features.
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Links
The Site may contain links to other sites on the Internet that are owned and operated by third parties. hhgregg is not responsible for the collection or use of your Personal or Anonymous Information at any third party sites
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Security
We have policies and procedures in place to protect the privacy and confidentiality of your Personal Information that we collect and maintain. All Personal Information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. Any unauthorized use of the Site may result in criminal and/or civil prosecution. hhgregg uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet.
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Contacting hhgregg or Modifying Your Personal Information
If you have any questions or comments about this Policy, please contact us by email. Please provide a concise communication with complete information, including your contact information.
