• 1. Can I check my Balance on my hhgregg Reward Card or Gift Card?

    • Yes. You can inquire about your gift card balance by clicking this link Customer Service and completing the Contact Us by Email form. We will call you back and provide you with the available balance.
  • 2. What is the difference between an hhgregg Reward Card and a Gift Card?

    • hhgregg Reward Cards are issued with qualified promotional purchases. hhgregg Reward Cards have an expiration date that is printed on the front of the card. The initial amount issued on your hhgregg Reward Card will vary based upon your qualifying promotional purchase. hhgregg Gift Cards are purchased in an hhgregg store and have no expiration date.
  • 3. My hhgregg Reward Card is expired can I still use it?

    • No. Unfortunately once your hhgregg Reward Card has expired the funds are no longer available to use
  • 4. I paid with an hhgregg Reward Card or Gift Card and returned or cancelled my purchase. How will I be refunded?

    • In the event you cancel or return your purchase and paid with an hhgregg Reward Card or Gift Card, we will attempt to refund the amount paid by your hhgregg Reward Card or Gift Card to the original hhgregg Reward Card or Gift Card used in the transaction.

      If it is an hhgregg Reward Card and still active, the amount paid with the reward card will be reissued on the same card with the same expiration date.

      If the hhgregg Reward Card is expired, a new hhgregg Reward Card will be mailed to the billing address on the original order. The new expiration date will be printed on the front of the card.

      If the original hhgregg Reward Card or Gift Card used cannot be determined, hhgregg will refund the original amount paid by an hhgregg Reward Card or Gift Card to a new hhgregg Gift Card. This will have no expiration date and be mailed the original billing address.
  • 5. I lost hhgregg Reward Card or Gift Card, can I be issued a replacement?

    • hhgregg can replace your lost Gift Card if you have your original sales receipt. Please call our customer service team at 1-800-284-7344.

      Sorry, hhgregg cannot replace any lost hhgregg reward cards.
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