Website Sales & Help Center: 1-866-WSGREGG Having trouble? Call now, we can help you complete your purchase! Monday - Friday 9am to 8pm (EST) Saturday 9am to 7pm (EST) Sunday 11am to 7pm (EST) Retail Store Customer Service & Help Center: 1-800-284-7344 Monday - Friday 8am - 5pm (EST) Saturday 8am - 12pm (EST) To contact your local hhgregg store by phone, please see our Store Listing Page for the correct phone number.

Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:

Delivery Inquiries Installation Inquiries Order Status Requests Repair Service Questions

Store/Retail Experience Website Feedback Other Questions

To Contact Us By Mail
hhgregg Appliances, Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th Street
Indianapolis, IN 46240

Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.

1. Applies only to shipments to the continental United States.
2. Excludes any item which ships by freight carrier.
3. Excludes any purchase in our retail stores.
4. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
5. All items shipped require an adult signature.

Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.

1. Applies only to shipments to the continental United States.
2. Excludes any item which ships by freight carrier.
3. Excludes any purchase in our retail stores.
4. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
5. All items shipped require an adult signature.

The wait is over.
Our delivery drivers call you, wherever you are, 40 minutes ahead to let you know we're on our way.

How does hhgregg's 40-Minute Call Ahead Delivery Work?
This is an hhgregg exclusive. We know that life keeps you busy, so our Professional Delivery Team will call you, wherever you are, 40 minutes before we ring your doorbell. Only H.H. Gregg can offer you that kind of freedom. No more sitting around the house all day waiting for your new appliance or television to be delivered. If you plan to be away from your house on the delivery date, be sure to provide us with a number where you can be contacted. Our 40-Minute Call Ahead Delivery policy applies only to those zip codes within our normal delivery area. To find out if you live within our normal delivery area, visit our Delivery Availability page or contact one of our retail locations or visit the nearest hhgregg location.

Retail Store Pickup (No Shipping or Delivery Charge)
Product Available for Pickup In 72 Hours

One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges. During the on-line order process, you'll be given the option to pick up your purchase from one of our store locations. All on-line purchases will be made available for pickup within 72 hours of your on-line purchase. Make sure to bring your on-line sales receipt, a picture ID and the credit card you used to make your purchase when picking up your purchase from one of our retail locations. The name on the ID must match the name on the purchasing credit card. To ensure the security of your online purchases, only the person who made the purchase may pick up the merchandise at a store. At the time of pickup, if the item(s) are offered at a lower price in the store, we will automatically credit the difference to your credit card.

hhgregg.com Customer Service Center
For answers to questions and hhgregg.com order support, please call 1-866-WS-gregg. Hours of operation: Monday to Saturday 9 am to 4 pm EST and 11 am to 7 pm Sunday. Our customer service professionals are available to help you complete an order or answer questions regarding an existing order.

No Interest* 'til February 2008 on Everything $397 & Up from
Amana, Bosch, JennAir, KitchenAid, LG, Maytag & WhirlpoolAppliances; Frigidaire Affinity front-load washers & dryers, Frigidaire Stainless Steel Appliances, Frigidaire Front Load washers & dryers; All LCD, Flat-Panel, Plasma and Micro-display TVs from Panasonic, JVC, Sony, Hitachi, JVC, Sharp, Phillips, Samsung & Toshiba; All Digital Camcorders from Canon, Hitachi & JVC; All Home Theatre Audio from JBL, Harmon/Kardon, Bose, JVC, Klipsch, Polk Audio, Panasonic, Sony & Onkyo;

No Interest for 24 Months on select GE Appliances**

No Interest, No Payments, No Money Down for 12 months on all Mitsubishi TVs***

No Interest* 'til February 2008:
* With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 12 month period. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio

No Interest for 24 Months on select GE Appliances
all refrigerators $997 & up
all laundry pairs $598 & up
all cooking products $597 & up
all dishwashers $447 & up

** With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 24 months. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio

Mitsubishi TV Financing
***Same as Cash offer on approved Mitsubishi Three Diamond® Card purchases. No Finance Charges if balance is paid in full before the end of the payment term and your Account is kept current. If the balance is not paid in full, Finance Charges will be assessed from the delivery date at the Standard Rate 22.8% APR and standard monthly payments will apply. For Accounts not kept current, the promotion will be cancelled, and the Default Rate 26.8% APR and standard monthly payments will apply. Standard monthly payment is the greater of $15 or 1% of the ‘New Balance’ plus any billed Finance Charges plus any late fees, if applicable. Minimum Finance Charge $2. Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Mitsubishi Three Diamond® Card. Call 1-888-367-4310 or review your cardholder agreement for information. Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Card. Call 1-800-367-4310 or review your cardholder agreement for information.

No Interest* 'til February 2008 on Everything $397 & Up from
Amana, KitchenAid, LG, Maytag, Whirlpool & GE Appliances; Frigidaire Affinity front-load washers & dryers, Frigidaire Stainless Steel Appliances, Frigidaire Front Load washers & dryers; All TVs from Phillips, Samsung, Panasonic, Sony, Hitachi, JVC, Sharp & Toshiba; All Digital Camcorders from Canon, Hitachi & JVC; All Home Theatre Audio from Acoustic Research, Bose, JVC, Klipsch, Polk Audio, Sherwood, Sony & Onkyo;

No Interest for 24 Months on select GE Appliances**

No Interest, No Payments, No Money Down for 12 months on all Mitsubishi TVs***

No Interest* 'til February 2008:
* With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 12 month period. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio

No Interest for 24 Months on select GE Appliances
all refrigerators $997 & up
all laundry pairs $598 & up
all cooking products $597 & up
all dishwashers $447 & up

** With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 24 months. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio

Mitsubishi TV Financing
***Same as Cash offer on approved Mitsubishi Three Diamond® Card purchases. No Finance Charges if balance is paid in full before the end of the payment term and your Account is kept current. If the balance is not paid in full, Finance Charges will be assessed from the delivery date at the Standard Rate 22.8% APR and standard monthly payments will apply. For Accounts not kept current, the promotion will be cancelled, and the Default Rate 26.8% APR and standard monthly payments will apply. Standard monthly payment is the greater of $15 or 1% of the ‘New Balance’ plus any billed Finance Charges plus any late fees, if applicable. Minimum Finance Charge $2. Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Mitsubishi Three Diamond® Card. Call 1-888-367-4310 or review your cardholder agreement for information. Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Card. Call 1-800-367-4310 or review your cardholder agreement for information.

Basic Delivery Includes - $49.99

Deliver inbox - uncrate to inspect for damage only.

This delivery DOES NOT include setting the unit in place and hookup.

In-Store Purchase Only

We want you to be 100% satisfied with your purchase. We've set some basic guidelines you'll need to keep in mind when making a return or requesting an exchange. Your local hhgregg retail location representative can answer any product-specific question you may have.

Requirements for full refund or exchange:

Item must be returned within 14 days of purchase. You must have your original sales receipt. Merchandise must be in its original carton along with all packing materials, accessories, product literature and warranty cards. Merchandise must be in new condition.

If the item is returned within 14 days but the above conditions are not met, a minimum of 10% of the purchase price will be charged as a restocking fee. On all special orders, a 100% non-refundable down payment is required and will not be refunded if the order is cancelled or the item is returned. Cancellation of any services required for operation of a product (digital satellite system service, PCS or cellular phone, etc.), is the sole responsibility of the customer.

Refunds over $100 for cash or check sales will be paid by check within 10 to 14 business days after the item is returned or the order is cancelled. If the original sale was paid for with a credit card, the refund will be credited to the customer's credit card account.

If the purchased product fails while under manufacturer's warranty or an hhgregg Maintenance Agreement, hhgregg's factory-authorized service department will repair your product according to the terms of those agreements.

A Few Exceptions to these Policies

Delivery, installation and activation charges will not be refunded. Digital satellite systems (audio or video) may not be returned or exchanged. Activated pagers may not be returned or exchanged. Bedding and Mattresses Ink cartridges, ink tanks and fax cartridges may not be returned or exchanged. Radar detectors may be returned for exchange only. Cellular phones: May not be refunded or exchanged There are no refunds on activation fees If contract is cancelled after more than 15 days, an early termination fee may be charged at the service provider's discretion

Returning or Exchanging Your Purchase
We've made returning your purchase a simple process! There are three ways to return your purchase(s):

	Returns or Exchanges to Store:
	Avoid additional shipping charges by returning your purchase(s) (along with the original sales receipt) to one of our retail locations. All original product manuals, accessories and literature are required in order avoid restocking fees.

	Ship your Return or Exchange:
	If your purchase was shipped to you or you're not able to visit our store call us toll-free to obtain a Return Authorization at (866)-WSGREGG (866-974-7344) Monday through Friday, from 8am to 5pm (ET) or Saturday 9am to 6pm (ET). Customers are responsible for any shipping costs incurred in returning or exchanging a product.

	Request a Delivery Pick-Up for Returns or Exchanges:
	If you are returning an item that was delivered to you please call toll-free at (866) 974-7344 to arrange a pick-up time with our Delivery Department, or contact us. Since your complete satisfaction is our goal, there is no charge for us to pick up your return. Home delivery and set up, hook-up charges and installation fees are not refundable.

Entrants must be eighteen (18) years of age or older. This promotion is open to residents of Nashville and the surrounding areas except employees and immediate families (spouses, parents, siblings and children) of employees of Gregg Appliances Inc., Tennessee Titans, d/b/a Tennessee Football, INC., the National Football League and its Member Teams, and their respective parents, agencies, subsidiaries, affiliates, directors, officers, governors, employees, and agents. There will be three chances to win two (2) tickets weekly to each home game. One winner per set of tickets. One winner will receive a chance to guess the hhgregg Play of the Game from the previous week’s game. If contestant chooses correctly, one prize will be awarded. Prize will be a gift certificate to be used at an hhgregg location of winners’ choice. Only official entry forms may be used. Entry forms are to be deposited in the entry box provided and are limited to one entry per person per store visit. By entering, entrant agrees to hold harmless and indemnify hhgregg, Tennessee Football, INC., the National Football League and its Member Teams, and their respective parents, agencies, subsidiaries, affiliates, directors, officers, governors, employees, and agents against any and all liability, damages, causes of action (however named or described), with respect to or arising out of either (i) entrant’s participation, or (ii) the receipt or use of prize awarded in the promotion. No purchase is necessary to play or win this contest. Prize is non-transferable and there will be no cash substitute in lieu of prize. There is a limit of one prize per person, family, group, organization or address. hhgregg is not responsible for late or misdirected entries. Prize winner will be selected by random drawing of all entries received. Odds of winning depend on the total number of eligible entries received. The drawings will be held weekly by Tennessee Football INC. Deadline for entering contest is 9:00 p.m., the Wednesday prior to the weekly game. All entries become the property of hhgregg. Prize winner must present proper identification when claiming prize. Winners may be required to sign contest eligibility and release form, releasing hhgregg from all liability and accepting the prize awarded. Acceptance of prize constitutes winner’s permission to use his/her name or likeness for publicity purposes, without additional compensation. If a winner fails to timely claim the prize, fails to meet eligibility requirements or for some reason refuses prize, an alternate winner will be selected. Winner is responsible for any taxes or other additional expenses incurred in connection with the prize won. All federal, state, and local rules and regulations.

New Year's Day Sale!

*Sorry...excludes selected Bose, Polk Audio, Ariston, Bosch, KitchenAid Ensemble washer & dryers; Maytag Neptune washers & dryers; LG appliances; Whirlpool DUET washers & Senseon dryers; Dyson vacuum cleaners; Serta bedding; DISH Systems and accessories.

Offer ends January 2nd, 2006