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Website Sales & Help Center: 1-866-WSGREGG Having trouble? Call now, we can help you complete your purchase! Monday - Friday 9am to 8pm (EST) Saturday 9am to 7pm (EST) Sunday 11am to 7pm (EST) Retail Store Customer Service & Help Center: 1-800-284-7344 Monday - Friday 8am - 5pm (EST) Saturday 8am - 12pm (EST) To contact your local hhgregg store by phone, please see our Store Listing Page for the correct phone number. |
Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:
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Delivery Inquiries Installation Inquiries Order Status Requests Repair Service Questions |
Store/Retail Experience Website Feedback Other Questions |
The
wait is over.
Our delivery drivers call you, wherever you are, 40 minutes ahead
to let you know we're on our way.
How does hhgregg's 40-Minute Call Ahead Delivery Work?
This is an hhgregg exclusive. We know that life keeps you busy,
so our Professional Delivery Team will call you, wherever you are,
40 minutes before we ring your doorbell. Only H.H. Gregg can offer
you that kind of freedom. No more sitting around the house all day
waiting for your new appliance or television to be delivered. If
you plan to be away from your house on the delivery date, be sure
to provide us with a number where you can be contacted. Our 40-Minute
Call Ahead Delivery policy applies only to those zip codes within
our normal delivery area. To find out if you live within our normal
delivery area, visit our Delivery Availability page or contact
one of our retail locations or visit the nearest hhgregg location.
Retail Store Pickup (No Shipping or Delivery Charge)
Product Available for Pickup In 72 Hours unless it qualifies for hhgregg's Webstock™ Guarantee
One advantage of picking up your purchase from one of our retail
locations is that you avoid paying delivery or shipping charges. During the on-line order process, you'll be given the option to
pick up your purchase from one of our store
locations. All on-line purchases will be made available for
pickup within 72 hours of your on-line purchase unless the product qualifies for hhgregg's Webstock™ Guarantee. Make sure to bring
your on-line sales receipt, a picture ID and the credit card you
used to make your purchase when picking up your purchase from one
of our retail locations. The name on the ID must match the name
on the purchasing credit card. To ensure the security of your online
purchases, only the person who made the purchase may pick up the
merchandise at a store. At the time of pickup, if the item(s) are
offered at a lower price in the store, we will automatically credit
the difference to your credit card.
hhgregg's Webstock™ Guarantee applies to all items designated with the descriptor logo (as seen to the left). When you purchase one of these items, and your order has been processed and confirmed by email, hhgregg guarantees that the item is available at your selected store location for immediate pickup. When you present your confirmation email at the store for pickup the Webstock™ Guarantee applies. This guarantee applies only to items purchased at hhgregg.com.
No Interest* 'til February 2008 on Everything $397 & Up from
Amana,
Bosch, JennAir, KitchenAid, LG, Maytag & WhirlpoolAppliances;
Frigidaire Affinity front-load washers & dryers, Frigidaire Stainless Steel Appliances, Frigidaire Front Load washers
& dryers; All
LCD, Flat-Panel, Plasma and Micro-display TVs from Panasonic, JVC, Sony, Hitachi, JVC, Sharp, Phillips, Samsung & Toshiba; All
Digital Camcorders from Canon, Hitachi & JVC; All
Home Theatre Audio from JBL, Harmon/Kardon, Bose, JVC, Klipsch, Polk Audio, Panasonic, Sony & Onkyo;
No Interest for 24 Months on select GE Appliances**
No Interest, No Payments, No Money Down for 12 months on all Mitsubishi TVs***
No Interest* 'til February 2008:
* With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 12 month period. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio
No Interest for 24 Months on select GE Appliances
all refrigerators $997 & up
all laundry pairs $598 & up
all cooking products $597 & up
all dishwashers $447 & up
** With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 24 months. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio
Mitsubishi TV Financing
***Same as Cash offer on approved Mitsubishi Three Diamond® Card purchases. No Finance Charges if balance is paid in full before the end of the payment term and your Account is kept current. If the balance is not paid in full, Finance Charges will be assessed from the delivery date at the Standard Rate 22.8% APR and standard monthly payments will apply. For Accounts not kept current, the promotion will be cancelled, and the Default Rate 26.8% APR and standard monthly payments will apply. Standard monthly payment is the greater of $15 or 1% of the ‘New Balance’ plus any billed Finance Charges plus any late fees, if applicable. Minimum Finance Charge $2. Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Mitsubishi Three Diamond® Card. Call 1-888-367-4310 or review your cardholder agreement for information.
Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Card. Call 1-800-367-4310 or review your cardholder agreement for information.
No Interest* 'til February 2008 on Everything $397 & Up from
Amana,
KitchenAid, LG, Maytag, Whirlpool & GE Appliances;
Frigidaire Affinity front-load washers & dryers, Frigidaire Stainless Steel Appliances, Frigidaire Front Load washers
& dryers; All
TVs from Phillips, Samsung, Panasonic, Sony, Hitachi, JVC, Sharp & Toshiba; All
Digital Camcorders from Canon, Hitachi & JVC; All
Home Theatre Audio from Acoustic Research, Bose, JVC, Klipsch, Polk Audio, Sherwood, Sony & Onkyo;
No Interest for 24 Months on select GE Appliances**
No Interest, No Payments, No Money Down for 12 months on all Mitsubishi TVs***
No Interest* 'til February 2008:
* With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 12 month period. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio
No Interest for 24 Months on select GE Appliances
all refrigerators $997 & up
all laundry pairs $598 & up
all cooking products $597 & up
all dishwashers $447 & up
** With your hhgregg credit card this is a same-as-cash offer. Monthly payments required and based upon 3% of the monthly unpaid balance. Interest accrues from date of purchase if not paid in full by the end of the 24 months. The annual percentage rate varies based on 14.73% plus prime rate. Credit approval required. Minimum finance charge = $1. A credit service of GE Capital Consumer Card Co., Mason, Ohio
Mitsubishi TV Financing
***Same as Cash offer on approved Mitsubishi Three Diamond® Card purchases. No Finance Charges if balance is paid in full before the end of the payment term and your Account is kept current. If the balance is not paid in full, Finance Charges will be assessed from the delivery date at the Standard Rate 22.8% APR and standard monthly payments will apply. For Accounts not kept current, the promotion will be cancelled, and the Default Rate 26.8% APR and standard monthly payments will apply. Standard monthly payment is the greater of $15 or 1% of the ‘New Balance’ plus any billed Finance Charges plus any late fees, if applicable. Minimum Finance Charge $2. Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Mitsubishi Three Diamond® Card. Call 1-888-367-4310 or review your cardholder agreement for information.
Certain rules apply to the allocation of payments and Finance Charges on your promotional purchase if you make more than one purchase on your Card. Call 1-800-367-4310 or review your cardholder agreement for information.
Basic Delivery Includes - $49.99
Deliver inbox - uncrate to inspect for damage only.
This delivery DOES NOT include setting the unit in place and hookup.
In-Store Purchase Only
We want you to be 100% satisfied with your purchase. We've set some
basic guidelines you'll need to keep in mind when making a return
or requesting an exchange. Your local hhgregg retail location
representative can answer any product-specific question you may
have.
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Refunds over $100 for cash or check sales will be paid by check within 10 to 14 business days after the item is returned or the order is cancelled. If the original sale was paid for with a credit card, the refund will be credited to the customer's credit card account.
If the purchased product fails while under manufacturer's warranty or an hhgregg Maintenance Agreement, hhgregg's factory-authorized service department will repair your product according to the terms of those agreements.
A Few Exceptions to these Policies
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Returns or Exchanges to Store: |
| Avoid additional shipping charges by returning your purchase(s) (along with the original sales receipt) to one of our retail locations. All original product manuals, accessories and literature are required in order avoid restocking fees. |
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Ship your Return or Exchange: |
| If your purchase was shipped to you or you're not able to visit our store call us toll-free to obtain a Return Authorization at (866)-WSGREGG (866-974-7344) Monday through Friday, from 8am to 5pm (ET) or Saturday 9am to 6pm (ET). Customers are responsible for any shipping costs incurred in returning or exchanging a product. |
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Request a Delivery Pick-Up for Returns or Exchanges: |
| If you are returning an item that was delivered to you please call toll-free at (866) 974-7344 to arrange a pick-up time with our Delivery Department, or contact us. Since your complete satisfaction is our goal, there is no charge for us to pick up your return. Home delivery and set up, hook-up charges and installation fees are not refundable. |
Entrants must be eighteen (18) years of age or older. This promotion is open to residents of Nashville and the surrounding areas except employees and immediate families (spouses, parents, siblings and children) of employees of Gregg Appliances Inc., Tennessee Titans, d/b/a Tennessee Football, INC., the National Football League and its Member Teams, and their respective parents, agencies, subsidiaries, affiliates, directors, officers, governors, employees, and agents. There will be three chances to win two (2) tickets weekly to each home game. One winner per set of tickets. One winner will receive a chance to guess the hhgregg Play of the Game from the previous week’s game. If contestant chooses correctly, one prize will be awarded. Prize will be a gift certificate to be used at an hhgregg location of winners’ choice. Only official entry forms may be used. Entry forms are to be deposited in the entry box provided and are limited to one entry per person per store visit. By entering, entrant agrees to hold harmless and indemnify hhgregg, Tennessee Football, INC., the National Football League and its Member Teams, and their respective parents, agencies, subsidiaries, affiliates, directors, officers, governors, employees, and agents against any and all liability, damages, causes of action (however named or described), with respect to or arising out of either (i) entrant’s participation, or (ii) the receipt or use of prize awarded in the promotion. No purchase is necessary to play or win this contest. Prize is non-transferable and there will be no cash substitute in lieu of prize. There is a limit of one prize per person, family, group, organization or address. hhgregg is not responsible for late or misdirected entries. Prize winner will be selected by random drawing of all entries received. Odds of winning depend on the total number of eligible entries received. The drawings will be held weekly by Tennessee Football INC. Deadline for entering contest is 9:00 p.m., the Wednesday prior to the weekly game. All entries become the property of hhgregg. Prize winner must present proper identification when claiming prize. Winners may be required to sign contest eligibility and release form, releasing hhgregg from all liability and accepting the prize awarded. Acceptance of prize constitutes winner’s permission to use his/her name or likeness for publicity purposes, without additional compensation. If a winner fails to timely claim the prize, fails to meet eligibility requirements or for some reason refuses prize, an alternate winner will be selected. Winner is responsible for any taxes or other additional expenses incurred in connection with the prize won. All federal, state, and local rules and regulations.
New Year's Day Sale!
*Sorry...excludes selected Bose, Polk Audio, Ariston, Bosch, KitchenAid Ensemble washer & dryers; Maytag Neptune washers & dryers; LG appliances; Whirlpool DUET washers & Senseon dryers; Dyson vacuum cleaners; Serta bedding; DISH Systems and accessories.
Offer ends January 2nd, 2006
