Search
hhgregg Glossary Term Close Window
Close Window
hhgregg HELP CENTER Close Window




Website Sales & Help Center: 1-866-WSGREGG
Having trouble? Call now, we can help you complete your purchase!
Monday - Friday 9am to 8pm (EST)
Saturday 9am to 7pm (EST)
Sunday 11am to 7pm (EST)

Retail Store Customer Service & Help Center: 1-800-284-7344
Monday - Friday 8am - 5pm (EST)
Saturday 8am - 12pm (EST)

To contact your local hhgregg store by phone, please see our
Store Listing Page for the correct phone number.

Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:

Delivery Inquiries
Installation Inquiries
Order Status Requests
Repair Service Questions
Store/Retail Experience
Website Feedback
Other Questions

To Contact Us By Mail
hhgregg Appliances, Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th Street
Indianapolis, IN 46240

Close Window
hhgregg FREE SHIPPING Close Window
Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.
  1. Applies only to shipments to the continental United States.
  2. Excludes any item which ships by freight carrier.
  3. Excludes any purchase in our retail stores.
  4. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
  5. All items shipped require an adult signature.


Close Window
Delivery Do's and Don'ts


HOME DELIVERY DO'S AND DON'TS

This is a list of what the delivery team can and cannot do when delivering appliances and electronics to the customer's home.

Refrigerators Microwave Ovens
Washers & Dryers Dishwashers
Ranges Televisions

Refrigerators
Do Don't
  • Unpack, level and test
  • Install optional icemaker before delivery
  • Reverse doors (L HAND REFR)
  • Partial hookup of Ice maker (to 1/4" copper value behind unit) using hhgregg purchased waterline.
  • Haul away old unit on a one for one basis
  • Move old unit (within home)
  • Remove moldings to make refrigerator fit
  • Move cabinets
  • Hook to PVC or galvanized pipe water line
  • Run water line (AI2 $79.99)
  • Deliver & set place built-in refrigerator (DS21 $99.95)
Top Of Page
Washers & Dryers
Do Don't
  • Unpack, level and test
  • Hook up using manufacturer supplied hoses or hhgregg purchased waterline.
  • Affix new hhgregg purchased electrical cord. (No direct wire)
  • Reverse dryer doors (L HAND DRYER)
  • Hook up hhgregg purchased dryer venting
  • Move old unit (within home)
  • Provide normal gas hookup using hhgregg purchased gas line (shut off valve directly behind unit)
  • Haul away old unit on a one for one basis
  • Stack laundry pair (stand/kit optional)
  • Replace overly corroded fill hoses
  • Use extensions on fill or drain hoses
  • Hook to LP (AI7 $79.99)
  • Run vent or gas lines through wall or floor
  • Run rigid vent (AI8 $79.99)
  • hhgregg does not install gas appliances in Tennessee and Alabama
Top Of Page
Ranges
Do Don't
  • Unpack, level and test
  • Install hhgregg purchased pigtail (no direct wire)
  • Normal gas hookup using hhgregg purchased gas line (shut off valve directly behind unit)
  • Mountl anti-tip bracket, except on ceramic tile
  • Move old unit (within home)
  • Haul away old unit on a one for one basis
  • Hook to copper or aluminum alloy pipe
  • Install drop-ins or built-ins
  • Hook to LP (AI7 $79.99)
  • hhgregg does not install gas appliances in Tennessee and Alabama
Top Of Page
Microwave Ovens
Do Don't
  • Deliver countertop model (drop off only)
  • Move old unit (within home)
  • Haul away old unit on a one for one basis
  • Install OTR or built-ins
    (AI 20 $119.99 replacement)
    (AI 38 $139.99 new)
Top Of Page
Dishwasher
Do Don't
  • Deliver portable (drop off only)
  • Deliver under counter (drop off only)
  • Move old unit (within home)
  • Haul away old unit on a one for one basis
  • Install under-the-counter dishwasher
    (AI19 $119.99 replacement)
    (AI46 $159.99 new)
Top Of Page
Television
Do Don't
  • Deliver and set in place
  • Hook up to one antenna/source and one VCR or DVD
  • P.I.P. hookup, if purchased at hhgregg
  • Move old unit (within home)
  • Haul away old unit on a one for one basis
  • Program remotes for other equiptment
  • Perform any home theatre hookups
    (HTI18 $119.99)
  • Mount TV in brackets
  • Install PTV above a 2 foot rise
Top Of Page

 



contact
learning center
rebate center
order tracking