Delivery Availability & Services

Basic Delivery Services

  • Major Appliance Basic Delivery - $79.99 (FREE on major appliance purchases $397 & Up)*
  • Furniture Basic Delivery & Set up - $99.99
  • Bedding Basic Delivery - $99.99
  • Video Basic Delivery - $79.99
  • Extended Delivery Zone - $25.00
  • Haul Away - $29.99 per item

*Purchases made at closing store locations do not qualify for free delivery, special financing or returns. All sales are final.

*Free Basic Delivery

Basic Delivery applies to only those ZIP codes within our normal delivery area (within 20 miles of our local stores or distribution centers). hhgregg will deliver to your home if you’re within our extended delivery area for an additional fee of $25.00. This offer is not valid on Freight Deliveries outside the normal hhgregg delivery area. This promotion excludes online only items, installation, shipping, premium service plans, grills, vacuums, air conditioners, countertop microwaves, small kitchen appliances and manufacturers that prohibit discounting. Whirlpool brands, Electrolux brands, Bosch, GE, LG, and Samsung appliances are limited to 10% off. A delivery discount of $79.99 will be automatically applied on the order summary section in the shopping cart. Prior purchases are excluded. Valid in stores and online at www.hhgregg.com.

Extended Delivery Zones

Basic delivery applies only to those zip codes within our normal delivery area. hhgregg will deliver to your home if you are outside of our normal delivery zone. The cost for Basic local delivery (within 20 miles of our local stores or distribution centers) is $79.99. Extended zones are an additional fee of $25.00. To find out if you live within our normal delivery area, you can enter your zip code on a product's detail page to check coverage or Contact Us via email.

Haul Away

Haul Away service is an additional fee of $29.99 per item. Haul Away service includes haul away of a like product purchased for delivery and does not include the haul away of installed products such as dishwashers and Over the Range Microwaves. All products to be hauled away need to be disconnected to be eligible for Haul Away Service. Furniture is not eligible for the Haul Away service.

Services included in Basic Delivery:

  • 3-Hour Window: The delivery driver will call the evening prior to the delivery, between 7pm and 9pm, to provide you with a 3-hour window for delivery. Now you can plan the rest of your day with our three-hour delivery window, and feel confident that you won't miss a meeting, errand, or appointment!
  • 40-Minute Call-ahead Service: The delivery team will call you approximately forty minutes before they arrive at your home, so there is no need to wait at home all day!
  • Unpack, level and test appliances. Some exclusions may apply. See Delivery Details below for more information.
  • Install icemaker prior to delivery. Complete ice hookups additional charge.
  • Partial icemaker line hookup, provided water valve is directly behind refrigerator. Additional fees may apply.
  • Hook up hhgregg electrical cord and dryer venting. Purchased separately.
  • Normal gas hookup, provided shut off valve is directly behind the unit. Additional charges may apply. hhgregg does not install gas appliances in Tennessee or Alabama or other areas where permits are required.
  • Removal of boxes and packing materials.
  • We cannot disassemble old units or remove stair banister or door frames to remove old appliances.
  • Gregg Appliances, Inc. CANNOT be held responsible for any damage to property during removal of old products.

Standard Freight Shipments

Select major appliances, furniture, and TV's 51" or larger are considered oversized items and hhgregg utilizes freight carriers to ship and deliver those items to your home.

Please allow 10 to 14 business days for the product to arrive (1-2 business days to process the order and 8 to 12 business days for transit). On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call the hhgregg customer service within 24 hours at 1-866-974-7344. To check the status of your freight shipment click here and enter your order number in the customer code field.

hhgregg offers the following services for freight shipments. Pricing for the service will vary by product type and size. Price is displayed at time of purchase.

Threshold Delivery

Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home. The product will be left in carton. Please measure all entry ways the product(s) will be going through to ensure the product will fit through the doorways while in the carton. The delivery team will not remove any doors during the delivery or haul away existing units.

Please allow 10 to 14 business days for the product to arrive (1-2 business days to process the order and 8 to 12 business days for transit). On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call hhgregg customer service within 24 hours at 1-866-974-7344. To check the status of your freight shipment click here and enter your order number in the customer code field.

Room of Choice Delivery

Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Room of Choice Delivery the delivery team will deliver your merchandise and set it in the room of your choosing on the 1st floor. The product will be left in carton. Please measure all entry ways the product(s) will be going through to ensure the product will fit through the doorways while in the carton. The delivery team will not remove any doors during the delivery or haul away existing units.

Please allow 10 to 14 business days for the product to arrive (1-2 business days to process the order and 8 to 12 business days for transit). On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call hhgregg customer service within 24 hours at 1-866-974-7344. To check the status of your freight shipment click here and enter your order number in the customer code field.

Room of Choice & Unbox Delivery

Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Room of Choice & Unbox Delivery the delivery team will deliver your merchandise and set it in the room of your choosing on the 1st floor. Please measure all entry ways the product(s) will be going through to ensure the product will fit through the doorways. The delivery team can not remove any doors from your home during the delivery or haul away any existing units. The product will then be opened and inspected. Our delivery team will gladly haul away all packing materials. You will be responsible for making the final connection or installing the product.

Please allow 10 to 14 business days for the product to arrive (1-2 business days to process the order and 8 to 12 business days for transit). On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call hhgregg customer service within 24 hours at 1-866-974-7344. To check the status of your freight shipment click here and enter your order number in the customer code field.

Rescheduling a Delivery

If you are unable to keep your delivery appointment or need to reschedule, please call 1-866-213-7025 Monday through Friday 8am to 6pm (EST) or Saturday 10am to 4pm or Contact Us.

Delivery Details

Customer Responsibilities for all Deliveries:

  • An adult 18 years or older must be present during the delivery.
  • Put all house pets in a seperate area from the delivery path.
  • If merchandise is to be left on a porch, outside the home, or in a garage, a neighbor or responsible adult must accompany the Delivery Team and sign for the delivery.
  • In inclement weather, please make sure there is a clear path from the street to the residence entrance (no ice, snow, debris, etc.)

Basic Delivery Services

Below is a list of services hhgregg delivery teams WILL and WILL NOT perform.

Refrigerators

Delivery Teams Will:

  • Unpack, level and test
  • Install optional icemaker before delivery. Additional charge for complete ice hookups.
  • Reverse doors
  • Partial hookup of Ice maker (to 1/4" copper value behind unit) using hhgregg purchased waterline.

Delivery Teams Will Not:

  • Make modifications to baseboards, moldings, counters or cabinets to make units fit.
  • Move cabinets
  • Lift or hoist refrigerators over cabinets and counters or over banisters.
  • Hook to PVC or galvanized pipe water line
  • Shut off main water service to the home.
  • Run new water line longer than the 5’ line provided.
  • Connect to sizes of waterlines or valves other than ¼”.
  • Plug into an ungrounded (2 prong) outlet.
  • Enter crawl space or attics to access shut off valves.

Washers & Dryers

Delivery Teams Will:

  • Unpack, level and test
  • Hook up using manufacturer supplied hoses or hhgregg purchased water hoses.
  • Affix new hhgregg purchased electrical cord. (No direct wire)
  • Reverse dryer doors
  • Hook up hhgregg purchased dryer venting (required)
  • Run rigid vent
  • Move old unit (within home)
  • Normal gas hookup, provided shut off valve is directly behind the unit. Gas appliances must already be unlocked if we are not doing a new gas hookup. Additional charges may apply. hhgregg does not install gas appliances in areas where permits are required
  • Stack laundry pair (stand/kit optional)

Delivery Teams Will Not:

  • Replace overly corroded fill hoses
  • Use extensions on fill or drain hoses
  • Run vent or gas lines through wall or floor
  • hhgregg does not install gas appliances in areas where permits are required
  • Hook to LP
  • Re-use existing parts

Ranges

Delivery Teams Will:

  • Install hhgregg purchased pigtail, a 3 or 4 pronged electrical cord required for installation.
  • Mount anti-tip bracket, except on ceramic tile
  • Move old unit within the home
  • Normal gas hookup, provided shut off valve is directly behind the unit. Gas appliances must already be unlocked if we are not doing a new gas hookup. Additional charges may apply. hhgregg does not install gas appliances in areas where permits are required

Delivery Teams Will Not:

  • Hook to copper or aluminum alloy pipe
  • Install drop-ins or built-ins
  • hhgregg does not install gas appliances in Tennessee and Alabama
  • Hook to LP

Microwaves

Delivery Teams Will:

  • Deliver countertop model (drop off only)
  • Install OTR or built-ins at an additional cost of $149.99

Dishwashers

Delivery Teams Will:

  • Deliver portable (drop off only)
  • Deliver under counter (drop off only)
  • Move old unit within the home

TVs

Delivery Teams Will:

  • Deliver and set in place
  • Hook up to one antenna/source and one DVD or Blu-ray player
  • Move old unit (within home)

Delivery Teams Will:

  • Program remotes for other equipment
  • Mount TV in brackets at an additional cost
  • Hide or conceal wires behind walls
Mobile Site
2000- Gregg Appliances, Inc., All rights reserved.
hhgregg, the hhgregg logo and design and hhgregg.com are trademarks of Gregg Appliances, Inc.
Network Solutions Security Seal McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams