hhgregg.com Appliances & Electronics

hhgregg HELP CENTER

Website Sales & Help Center: 1-866-WSGREGG
Having trouble? Call now, we can help you complete your purchase!
Monday - Friday 9am to 8pm (EST)
Saturday 9am to 7pm (EST)
Sunday 11am to 7pm (EST)

Retail Store Customer Service & Help Center: 1-800-284-7344
Monday - Friday 8am - 5pm (EST)
Saturday 8am - 12pm (EST)

To contact your local hhgregg store by phone, please see our
Store Listing Page for the correct phone number.

Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:

Delivery Inquiries
Installation Inquiries
Order Status Requests
Repair Service Questions

Store/Retail Experience
Website Feedback
Other Questions

To Contact Us By Mail
hhgregg Appliances, Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th Street
Indianapolis, IN 46240

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hhgregg FREE SHIPPING

Free UPS (Ground) Shipping on all shipping eligible products $99 and up - Product ships from hhgregg in 1-2 business days, UPS will deliver 3-8 days later.

Free shipping (UPS Ground) is available for a limited time on selected items. These items are clearly marked as "Free Shipping." Our Free Shipping Offer may be retracted or discontinued at any time. Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.

Applies only to shipments to the continental United States.
Excludes any item which ships by freight carrier.
Excludes any purchase in our retail stores.
If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
This is a limited time offer. hhgregg reserves the right to end or change this offer at any time without prior notice.

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When something breaks down, you need it working again quickly. hhgregg's service providers offer both carry-in and in-home service on most major brands. Trained, certified technicians are authorized to work on both in warranty and out of warranty products and will get the job done right.

On what products does hhgregg provide service?
Where and how can I get service?
Can I buy non-warranty replacement parts?
What if either the manufacturer's warranty or an hhgregg Service Plan covers my product?

What do we service?
We service most major brands of appliances and electronics.
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Where and how can I get service?
There are two ways we service your products: Carry-in Service or In-Home Service.
Carry-in Service: Simply bring the product to the nearest hhgregg store in your area. Our store locator will help you find the nearest store, simply type in your zip code. Products needing repair are transferred to the nearest service center daily.

To locate an authorized service company contact the hhgregg Customer Relations department at 1-800-284-7344. Our Customer Service Professionals are available anytime Monday to Friday, from 8am to 5pm (ET).

If you purchased an Extended Service Plan from hhgregg call 866-567-0581 for preferred service scheduling.
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Can I buy non-warranty replacement parts?
Need of a new knob for your TV, drip pans for your range or a replacement remote? You can now buy replacement parts online simply clicking on Buy Parts.
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What if either the manufacturer's warranty or an hhgregg Service Plan covers my product?
If you are covered by either the manufacturer's parts or labor warranty, or by an Extended Service Plan sold through hhgregg, repairs will be performed without charge assuming the defect is covered under the warranty. Be sure to bring your purchase receipt with you when you bring your product in for service so that we can easily confirm your coverage.

If you've lost your hhgregg receipt but had given us your name, address or phone number at the time of your purchase, chances are we can track down your original purchase date and ticket number to determine your coverage. If we have no record of your purchase and you do not have proof of purchase, then repairs must be made on an out-of-warranty basis. We will happily refund any charges should you find your receipt later.

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