Online Payment Options
The following forms of payment are accepted at hhgregg.com:
- hhgregg Credit Card
hhgregg DOES NOT accept checks or hhgregg gift cards for online purchases.
In-Store Payment Options
hhgregg stores accept the above payment options, in addition to:
- Personal checks, with certain restrictions. Please contact your local store for more details.
- Business checks, with certain restrictions. Please contact your local store for more details.
- Other credit options as well as a no credit check option. Please contact your local store for more details.
- hhgregg gift cards
Check Acceptance Policy
We gladly accept checks in our retail stores, however we reserve the right to refuse certain checks. See store for complete details.
If your check is accepted, we will process it through CheckAGAIN™, a nationwide check authorization service. When one of our cashiers processes a check, the customer's check information is automatically sent to CheckAGAIN. CheckAGAIN must authorize the check for the transaction to be complete.
If the check is returned unpaid, your signature gives permission to debit your checking account electronically for the original check amount plus a service fee up to $25. Payment by check constitutes acceptance of the terms.
If your check was not authorized by CheckAGAIN and you want to find out why, you may contact CheckAGAIN directly with your concerns.
CheckAGAIN: 1-800-666-5222 or www.checkagain.com
Checking Your Balance
To check your hhgregg gift card balance, please visit any of our retail stores.
Lost or Stolen Gift Cards
The hhgregg gift card is not replaceable if lost or stolen. The bearer is responsible for its loss or theft.
Returning Gift Card Purchases
Returns can only be made in accordance with hhgregg's regular Return and Refund Policy.
hhgregg Gift Card Redemption Terms and Conditions
hhgregg gift cards are good toward future in-store purchases at any of our retail stores. hhgregg gift cards may not be used online as a method of payment.
When you receive your hhgregg gift card, it's already active and ready to use at any of our retail stores.
Gift Cards are redeemable for merchandise and services only. No portion is redeemable for cash. hhgregg is not responsible for lost or stolen gift cards. Not valid as payment on hhgregg credit card. Not valid for more than amount indicated. Gift Cards are not credit or debit cards. In-store purchases are deducted from Gift Card until balance reaches zero.
hhgregg Credit Card
The hhgregg credit card is offered and administered by Synchrony Bank. Questions about your account can be answered by calling 1-800-333-1071.
- No annual fees
- Convenient Monthly Payments
- Total Convenience - Use your hhgregg Card for all in-store purchases!
- **Special Financing Offers
To learn more about applying for an hhgregg Credit Card, please visit this page.
**Special Financing Offers
hhgregg offers special financing on select products when you use your hhgregg Credit Card to make purchases at any hhgregg store location or online at hhgregg.com
Subject to credit approval. Minimum monthly payments required. Other exclusions may apply. Offers may vary per sales event. See your local store for more details or a product detail page to see the qualifying terms.
hhgregg Price Match Guarantee
FIND A LOWER PRICE AND WE’LL MATCH IT.
• At the time of purchase, if you find a current lower advertised price on the identical, in-stock product from a local retail competitor’s store or one of the major online retailers listed below, we will match the competitor’s pre-tax price.
• We match online prices (including any costs for shipping and handling, but not delivery) of the following major online retailers only: abt.com, amazon.com, apple.com, bestbuy.com, bhphotovideo.com, BrandSmartUSA.com, rakuten.com, crutchfield.com, dell.com, frys.com, hp.com, homedepot.com, lowes.com, newegg.com, officedepot.com, officemax.com, pcrichard.com, sears.com, staples.com, target.com, Tigerdirect.com and walmart.com.
• We match hhgregg.com prices on in-store purchases and in-store prices on hhgregg.com purchases.
• If we lower our price during the 30 day period after your purchase, we will match our lower price.
• Our Price Promise is limited to one price match per identical item, per customer.
• To apply the Price Promise to a purchase made in store, please go to the hhgregg store where the purchase was made with your receipt and tell us about the lower price. hhgregg’s highly trained associates will be happy to look it up for you in the store.
• To apply the Price Promise to purchases made on hhgregg.com, please call 1-866-974-7344 Monday through Friday 8am-7pm EST, Saturday 10am-7pm, Sunday 10am-6pm, or use the Contact Us form on hhgregg.com.
Our Promise Excludes:
• hhgregg.com products which are offered online only and not in stores.
• Purchases at Fine Lines departments/stores.
• Products shipped from or sold by third-party sellers (Marketplace sellers) online.
• Competitors’ service prices.
• Purchases of computers and tablets (except that if we lower our price during the 30 day period after your purchase, we will match our lower price).
• Membership club or warehouse pricing, free, bonus, gift card, mail-in or coupon offers, product bundles, out-of-stock, floor sample, open-box, clearance, refurbished/used, one-of-a-kind or discontinued items, items advertised as limited quantity or while quantities last, outlet center pricing, close-out/liquidation pricing, daily deals, special hour sale event items, door busters, credit card offers, pricing errors, offers that include financing, delivery, installation or rebates, rent/lease to own items, and items for sale at hhgregg or any competitor from the first of November through the Wednesday after Thanksgiving.
Online Pricing Policies
Online prices, offers and selection may vary from our retail stores and are subject to change. Prior purchases are excluded from current offers. We reserve the right to limit quantities. See store and weekly ad for more details.
hhgregg is not responsible for any internet connection problems, malfunctions or errors. hhgregg also reserves the right to cancel or modify an order due to an error, or any other reason deemed appropriate, at any time.
Sales Tax Policies
hhgregg is required to charge sales tax for online customers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Washington D.C, West Virginia and Wisconsin.
If you are a tax exempt entity and would like to make a purchase at hhgregg.com, please call us at 1-866-974-7344, Monday through Friday 8am to 6pm (EST), Saturday 10am to 5pm or Sunday 11am to 4pm, or use our Contact Us form to contact customer service for a manual tax refund. You have 30 days to give us your tax exemption information and receive a refund for the tax.
Who Qualifies For Tax Exempt Purchases
Schools, public charities, churches and other religious entities, and other nonprofit organizations generally qualify under federal law. A tax exemption certificate is required.
Foreign diplomats, agents of foreign governments, and other individuals may be exempt from paying state and state-collected sales tax. A sales tax exemption card, such as a federal government purchase card or foreign diplomat card, is required.
State law exempts items that are purchased with the intent to be directly resold to another customer. Items or supplies used to run your business are not tax exempt. A resale certificate is required.
Federal and state governments
The U.S. government, its agencies, and its instrumentalities may make exempt purchases of goods and services. An exemption certificate or copy of government purchase card is required.
Payment Method Restrictions For Tax Exempt Purchases
Many states require organizations, schools, churches and hospitals to use organizational funds. This means that the credit card used must be issued by the organization to receive tax exempt status. The personal credit card of an employee working for a tax exempt organization cannot be used.
How to Receive an Updated Receipt
If you need a receipt for your records that reflects the tax exempt refund you received, please call us at 1-866-974-7344, Monday through Friday 8am to 7pm (EST), Saturday 10am to 7pm or Sunday 10am to 6pm, or use our Contact Us form to contact customer service.
How Tax Is Calculated
The tax rate is based on the local sales tax of the zip code of your shipping address. No sales tax will be charged for customers who reside outside the above-mentioned states.
Sales Tax Holiday
At certain times of the year, some states offer an annual sales tax holiday, which makes sales taxes temporarily exempt for various items such as clothes, shoes and computers and appliances. To take advantage of the tax holiday on hhgregg.com, place your order and use our Contact Us form to request the manual tax adjustment. You have 30 days to request this information.