Customer Service
Get Answers to Your Questions:
Top 5 Frequently Asked Questions
You can reset your password here. Enter your email address and we'll send you an email with a secure link to reset your password.
For your security, we remove all billing information from your account when we email you the password link.
For your security, we remove all billing information from your account when we email you the password link.
For security reasons, it's a good idea to change your password once in a while. To change your password:
You can begin using your new password immediately.
- Go to the My Account page
- Sign In to your account
- Select "Account Information" from your options on the left
- Select "Change Password"
- Enter your new password and verify it for accuracy
- Click the "Save" button at the bottom of the page
You can begin using your new password immediately.
Registered Users
Guest Users
Guest Users can track the status of their order using the tracking number provided in their shipping confirmation email at www.ups.com.
- Please go to the My Account page
- Sign In to your account
- Select "Order History" from your options on the left
Guest Users
Guest Users can track the status of their order using the tracking number provided in their shipping confirmation email at www.ups.com.
We offer two methods for shipping your orders from hhgregg.com:
Business days include Monday–Friday, excluding holidays.
- Standard – 4 to 8 business days
- Express – 3 business days
Business days include Monday–Friday, excluding holidays.
Return Period
Merchandise may be returned within thirty (30) days of the original purchase date.
Return Policy
Merchandise may be returned within thirty (30) days of the original purchase date.
Return Policy
- The original sales receipt must be presented at the time of return or exchange. hhgregg will attempt to locate lost receipts in our Point of Sale system if one is not presented or available at time of return or exchange.
- Merchandise must be returned within thirty (30) days of the original purchase date.
- Merchandise must be in its original condition and include all original packing materials, accessories, product literature and warranty cards.
- Merchandise must be undamaged and intact.
- If returning an order by mail, the item can only be returned AFTER obtaining authorization.
Need Help?
Let us know - we're here to help!
By Phone
Website Sales & Help Center
1-866-974-7344
Have questions about an order placed at hhregg.com? Call our Website Sales & Help Center.
Mon-Fri 8am-6pm (EST)
Saturday 10am-5pm
Sunday 11am-4pm
Retail Store Customer Service
1-800-284-7344
Need help with an order placed in one of our retail locations? Have questions about a delivery, installation or product service? Call the Retail Store Customer Service team.
Mon-Fri 8am-6pm (EST)
Saturday 10am-4pm
Sunday Closed
Local Store
By Email
By Mail
hhgregg Appliances Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th St
Indianapolis, IN 46240
