Need help with a store purchase?
Customer Service: 1-800-284-7344
Monday-Friday from 8am – 6pm EST
Saturday from 10am – 4pm EST
Get Answers to Your Questions:
- How do I access my hhgregg.com Account?
- How do I track my h.h. gregg order?
- What is the h.h. gregg rewards program?
- What are my payment options?
- What are h.h. gregg’s Delivery policies and procedures?
- What are h.h. gregg’s Installation policies and procedures?
- What are h.h. gregg’s Shipping and Pickup In-Store procedures?
- What is h.h. gregg’s Returns & Exchanges policy?
Top Frequently Asked Questions
For your security, we remove all billing information from your account when we email you the password link.
- Go to the My Account page
- Sign In to your account
- Select "Account Information" from your options on the left
- Select "Change Password"
- Enter your new password and verify it for accuracy
- Click the "Save" button at the bottom of the page
- Standard – 4 to 8 business days
- Express – 3 business days
Whether you're returning or exchanging merchandise purchased online or at an h.h. gregg store, the following conditions apply:
- Merchandise must be returned within thirty (30) days of the original purchase date, and accompanied by the original sales receipt or warehouse packing slip.
- Merchandise must be in its original condition and include all original packing materials, accessories, product literature and warranty cards.
- Merchandise must be undamaged and intact.
- If returning an order by mail, the item can only be returned AFTER obtaining authorization from customer service.
If you find a current lower advertised price on the same, in-stock brand and model, we will match the competitor’s advertised price. No need to bring the ad with you, our highly trained sales associates are happy to look it up for you in-store at the time of purchase or up to 30 days after your purchase. To apply the Price Match Guarantee to purchases made on hhgregg.com, please call 1-866-974-7344 Monday through Friday 8am-6pm EST, Saturday 10am-5pm, Sunday 11am-4pm, or use the Contact Us form.
Our price guarantee applies to local brick and mortar competitors as well as the following major online retailers: abt.com, amazon.com, apple.com, bestbuy.com, bhphotovideo.com, BrandSmartUSA.com, buy.com, crutchfield.com, dell.com, frys.com, hp.com, homedepot.com, lowes.com, newegg.com, officedepot.com, officemax.com, pcrichard.com, sears.com, staples.com, target.com, Tigerdirect.com, and walmart.com.
h.h. gregg’s price guarantee does not apply to: Verizon wireless phones, items for sale Thanksgiving day through the Monday after Thanksgiving, membership club or warehouse pricing, free or bonus offers, gift cards, product bundles, out-of-stock items, open-box items, clearance items, refurbished/used items, one-of-a-kind items, items advertised as limited quantity, outlet center pricing, pricing errors, or offers that include financing, delivery, installation or rebates.