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Ship to Home

Free Shipping on parcel shippable items on orders $35.00 and up. Applies only to Standard and Economy shipping and not Express or Freight shipping. Select Major Appliances and TV's 48" or larger are not parcel shippable items and do not qualify for the free shipping promotion.

Shipping Methods

hhgregg offers the following shipping methods for your hhgregg.com order:

  • Economy – 10 to 12 business days: Includes 1 day for processing and 8 to 10 days for transit.
  • Standard – 6 to 10 business days: Includes 1 day for processing and 5 to 9 days for transit.
  • Express – 3 business days: Includes 1 day for processing and 2 days for transit.

Shipping Costs

Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard or Express).

Special Addresses

hhgregg currently does not ship to the following locations:

  • P.O. Boxes
  • Alaska
  • Hawaii
  • Military Addresses
  • International Locations

Standard Freight Shipments

Select major appliances, furniture, and TV's 48" or larger are considered oversized items and hhgregg utilizes freight carriers to ship and deliver those items to your home.

hhgregg offers the following services for freight shipments. Pricing for the service will vary by product type and size. Price is displayed at time of purchase.

Drop Off Delivery


Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Drop off Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home which includes enclosed areas such as a garage. The product will be left in carton. The delivery team will not remove any doors during the delivery or haul away existing units

Please allow up to 14 days for the product to arrive. On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call the carrier within 24 hours at 1-800-804-0177. To check the status of your freight shipment click here and enter your order number in the customer code field.

Room of Choice Delivery


Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Room of Choice Delivery the delivery team will deliver your merchandise and set it in the room of your choosing. The product will be left in carton. Please measure all entry ways the product(s) will be going through to ensure the product will fit through the doorways while in the carton. The delivery team will not remove any doors during the delivery or haul away existing units.

Please allow up to 14 days for the product to arrive. On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call the carrier within 24 hours at 1-800-804-0177. To check the status of your freight shipment click here and enter your order number in the customer code field.

Room of Choice & Unbox Delivery


Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Room of Choice & Unbox Delivery the delivery team will deliver your merchandise and set it in the room of your choosing. Please measure all entry ways the product(s) will be going through to ensure the product will fit through the doorways. The delivery team can not remove any doors from your home during the delivery or haul away any existing units. The product will then be opened and inspected. Our delivery team will gladly haul away all packing materials. You will be responsible for making the final connection or installing the product.

Please allow up to 14 days for the product to arrive. On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call the carrier within 24 hours at 1-800-804-0177. To check the status of your freight shipment click here and enter your order number in the customer code field.


Delivery

Basic Delivery Services:

Major Appliance Basic Delivery - $79.99 (FREE on major appliance purchases $497 and up)*
TV Basic Delivery - $79.99 (Plus receive a $100 reward card)**
Furniture Basic Delivery & Set up - $79.99 - $129.99 (Plus receive a $100 reward card)**
Bedding Basic Delivery - $79.99 (Plus receive a $100 reward card)**
Extended Delivery Zone - $25.00
Haul Away - $15.00 per item

Free Basic Delivery
*Free Basic Delivery on purchases of major appliances $497 & up. Basic Delivery applies to only those ZIP codes within our normal delivery area (within 20 miles of our local stores or distribution centers). hhgregg will deliver to your home if you’re within our extended delivery area for an additional fee of $25.00. This offer is not valid on Freight Deliveries outside the normal hhgregg delivery area. This promotion excludes installation, shipping, premium service plans, grills, vacuums, air conditioners, countertop microwaves, small kitchen appliances and manufacturers that prohibit discounting. Whirlpool brands, Electrolux brands, Bosch, GE, LG, and Samsung appliances are limited to 10% off. A delivery discount of $79.99 will be automatically applied on the order summary section in the shopping cart. Orders with a $79.99 delivery discount are not eligible for the $100 hhgregg Reward Card. Prior purchases are excluded. Valid in stores and online at www.hhgregg.com.

$100 hhgregg Reward Card for Delivery
**No submission form needed - reward card will be automatically mailed to the billing address within 30 days after Delivery. Receive a $100 hhgregg reward card on all TV, Bedding, or Furniture purchases $497 and up, when combined with hhgregg’s basic delivery service unless your purchase qualifies for the $79.99 delivery discount. This offer is not valid on TV, Bedding, or Furniture purchases less than $497. hhgregg reward card expires six months from delivery date. Value based on merchandise total for each product category. Excludes sales tax, delivery, installation, premium service plans, installation kits, and manufacturers that prohibit discounting on unilateral price policy (UPP) products. Card may not be redeemed for cash, credit, gift cards, taxes, or past purchases or orders, or applied to any credit card account. Orders with the $79.99 delivery discount are not eligible for the $100 hhgregg reward card promotion.

$100 hhgregg Reward Card for Installation
No submission form needed - reward card will be automatically mailed to the billing address within 30 days after Installation. Receive a $100 hhgregg reward card on all major Appliance or TV purchases $497 and up, when combined with hhgregg’s Installation service unless your purchase qualifies for the $79.99 delivery discount. This offer is not valid on major Appliance or TV purchases less than $497. hhgregg reward card expires six months from delivery date. Value based on merchandise total for each product category. Excludes sales tax, delivery, installation, premium service plans, installation kits, and manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Whirlpool, Maytag, Amana, KitchenAid, Bosch, LG & Samsung appliances are limited to 10% off (except where shown otherwise). Card may not be redeemed for cash, credit, gift cards, taxes, or past purchases or orders, or applied to any credit card account. Orders with the $79.99 delivery discount are not eligible for the $100 hhgregg reward card promotion.

Extended Delivery Zones
Basic delivery applies only to those zip codes within our normal delivery area. hhgregg will deliver to your home if you are outside of our normal delivery zone. The cost for Basic local delivery (within 20 miles of our local stores or distribution centers) is $79.99. Extended zones are an additional fee of $25.00. To find out if you live within our normal delivery area, you can enter your zip code on a product's detail page to check coverage or Contact Us via email.

Haul Away
Haul Away service is an additional fee of $15.00 per item. Haul Away service includes haul away of a like product purchased for delivery and does not include the haul away of installed products such as dishwashers and Over the Range Microwaves. All products to be hauled away need to be disconnected to be eligible for Haul Away Service. Furniture is not eligible for the Haul Away service.

Services included in Basic Delivery:

 

  • 3-Hour Window: The delivery driver will call the evening prior to the delivery, between 7pm and 9pm, to provide you with a 3-hour window for delivery. Now you can plan the rest of your day with our three-hour delivery window, and feel confident that you won't miss a meeting, errand or appointment!
  • 40-Minute Call-Ahead Service: The delivery team will call you approximately forty minutes before they arrive at your home, so there is no need to wait at home all day!
  • Unpack, level and test appliances. Some exclusions may apply. See Delivery Details below for more information.
  • Install icemaker prior to delivery. Complete ice hookups additional charge.
  • Partial icemaker line hookup, provided water valve is directly behind refrigerator. Additional fees may apply.
  • Switch Refrigerator/Dryer door prior to delivery
  • Hook up hhgregg electrical cord and dryer venting. Purchased separately.
  • Normal gas hookup, provided shut off valve is directly behind the unit. Additional charges may apply. hhgregg does not install gas appliances in Tennessee or Alabama or other areas where permits are required.
  • Removal of boxes and packing materials
  • Removal or movement of old appliances, electronics and fitness equipment within the home, at the time of the original delivery, on a one for one basis. hhgregg will not remove or move old furniture.
  • We cannot disassemble old units or remove stair banister or door frames to remove old appliances.
  • Gregg Appliances, Inc. CANNOT be held responsible for any damage to property during removal of old products.

 

 

Pickup In-Store 

One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.

Here's how it works:
 
  1. If you are shopping as a guest user, and are not already logged into the website, enter your Zip code and Click "Check Availability" on the product detail page for the product you wish to purchase. If you are a registered user, and are logged in, your zip code will already be visible, and your fulfillment options will be displayed.
  2. Choose the Pickup In-Store fulfillment option and select the store where you'd like to pick up your purchase. There are 2 Pickup options available:
    • Pickup In-Store – Place your order online and pick it up at a local h.h. gregg store where the product is available today!
    • Ship to Store – Place the order online, and we will ship it from our warehouse to your local h.h. gregg store, where you can pick it up on the date provided.
  3. Complete your order.
  4. Wait to receive the following confirmation e-mails:
    • Order confirmation – Verification that we have received your order.
    • Ready for pickup – Confirmation that your item is ready for pickup. Pickup In-store orders are typically available for pickup within approximately one hour.
  5. In order to pick up your online purchase, you will need to bring the following items to the store:
    • A government-issued photo ID
    • Your order number
    • The credit card used to make the purchase
  6. You may designate an alternate pickup person to pick up your order. The alternate person must have a government issued photo ID and the order number.
  7. Upon arrival at the store, locate the Customer Service counter, and let an hhgregg associte know that you are there to pick up your online purchase.
  8. Your order will be held at the pickup store for 30 days. To ensure your security, if you do not pick up your order within this timeframe, we will cancel the order and issue a refund in the original form of payment.

 

 

 

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