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Return & Exchange Policy

hhgregg is proud to offer hassle-free returns and exchanges. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of purchase for a refund or exchange (subject to the terms below). Simply return your purchase in the original packaging with all contents (including product manuals, accessories and warranty information) and your original receipt or packing slip.

In-store and online purchases can be returned or exchanged at any hhgregg store location, and online orders can also be returned or exchanged by mail.

Exceptions to Return & Exchange Policy

Non-returnable Items

Certain products and services may not be returned or exchanged, including the following:

  • Labor, delivery and/or installation services
  • Activation and services fees associated with subscription-based services
  • Pre-paid cards (e.g. music, photo, video, gaming or phone cards)
  • Personalized items
  • Non-defective, opened video games, music, movies and computer software
  • Items that have been damaged through intentional or accidental abuse


If you need to reschedule or cancel your furniture delivery, please contact us within 48 hours before your scheduled delivery. Upon delivery, carefully inspect each piece of furniture. Any visible damage must be noted on your delivery receipt at the time of delivery or reported to Customer Service within 3 days after your delivery. We will make arrangements for a qualified technician to come to your home to repair your furniture to “like new” condition or exchange it if such repair is not possible. If you decide to return the furniture for preference reasons, you must contact hhgregg Customer Service within 3 days after your delivery, and we will allow a one-time exchange for another product of equal or greater value (you will pay any difference in price). Delivery fees are non-refundable, and a redelivery fee will be charged on all exchanges. This policy is for in-home deliveries only. No returns or exchanges will be permitted on furniture picked up at the store, so please inspect your furniture before you take possession.

Mattresses and Foundations

Tempur-Pedic comes with a 90-day trial period. Serta iComfort comes with a 120-day trial period. Trial periods and comfort guarantees apply only to mattresses and do not include foundations, adjustable bases or pillows, which cannot be returned. For all other mattress purchases, hhgregg offers a 45-day comfort guarantee – if within 45 days of your purchase you are not satisfied with your selection, we will exchange it for a set of equal value, or you may select a set of greater value and pay the difference. Delivery fees are non-refundable, and a redelivery fee will be charged on all exchanges. No refunds are available for mattresses, and mattress exchanges may be made one time only. Mattress returns not valid in some states.

Special Orders

Special Order returns or cancellations are subject to a 15% restocking fee. Special Order items are items not generally carried by hhgregg and/or which require that an order be placed directly with the manufacturer or distributor.

Professional Offers / Bundles

If you return an item bought as part of a bundle or with a promotional discount or free item and you do not return everything, your refund or exchange may be reduced by the value of the discount or free item. In the event of a return of items purchased in connection with a promotional or reward card or mail-in rebate, all or a portion of the card or rebate amount may be deducted from any refund or exchange.

Restocking Fees

Where all conditions for returning or exchanging a purchase are not met (e.g., you do not have original packaging or accessories), hhgregg may, in its discretion, permit the return or exchange of the purchase subject to a minimum restocking charge of 15% of the purchase price (unless prohibited by law).

How To Return or Exchange Your Online Purchase

There are two ways to return or exchange your online purchase. Either take it into an hhgregg store or return or return or exchange it by mail within the applicable return or exchange period.

Return or Exchange at an hhgregg Store

Avoid additional shipping charges by returning your online purchase at one of our retail store locations along with the following:

  • Your original warehouse packing slip
  • All original packaging, product manuals, accessories and warranty information

Return or Exchange By Mail

You can also return or exchange your online purchase by mail by following the 3 easy steps below:

1. First, contact Customer Service at 1-866-974-7344 to obtain a return merchandise authorization number (RMA#) and for information on where to ship your return.

2. Next, pack all of the original packaging together including: product (must have the original manufacturer box or carton); all original packing materials; manuals; accessories and warranty information. Include inside the box a paper with the RMA# and order number. Include the RMA# on the outside of the box as well.

3. Ship it. Shipping charges are your responsibility, unless the product was damaged, defective or the wrong item was shipped, in which case, we will credit you for all reasonable shipping charges.

Online Order Cancellations

hhgregg starts processing and fulfilling your online order as soon as you make your purchase. If you need to cancel your order please Contact Customer Service as soon as possible at 1-866-974-7344 . hhgregg online customer care will do everything possible to stop the order before it ships and process a refund for your order. Once the order has shipped it cannot be canceled. If you wish to return any part of your order please refer to our Return Policy. If you cannot take delivery of your freight shipment or cancel your shipment with the freight carrier, your order will be returned and you will be refunded the order amount minus any incurred shipping charges to and from the shipping address. NOTE: These charges may differ from the promotional shipping charges offered at the time of sale.

Orders being picked up at a local store may be canceled anytime prior to picking up the order for a full credit unless noted otherwise.

Online Orders being delivered may be canceled any time before the day of delivery unless noted otherwise.

How To Return or Exchange Your In-store Purchase

We will gladly return or exchange your store purchase at any hhgregg location within the applicable return or exchange period accompanied by:

  • Your original sales receipt
  • All original packaging, product manuals, accessories and warranty information


With a few exceptions, refunds will be made using the same payment method as the original purchase. Refunds over $250 will be made by check within 30 business days if the original purchase was made with cash. If the original purchase was made using a credit card, debit card or hhgregg card, the refund will be given using the original account. PayPal refunds will be made by check within 30 business days. Purchases made with an hhgregg store credit or gift card may be refunded as a store credit. Please allow 10 to 14 business days for processing online refunds or exchanges.

We reserve the right to ask for a valid government-issued photo ID in connection with any return or exchange.


If you need help with returns or exchanges, please contact Customer Service at 1-866-974-7344.

Customer Service Hours of Operation:

  • Monday-Friday from 8am – 7pm EST
  • Saturday from 10am – 7pm EST
  • Sunday from 10am – 6pm EST
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