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Order Information

Check Your Order Status

Registered Users

To check your order status as a registered user:

  • Please go to the My Account page
  • Sign In to your account
  • Select "Order History" from your options on the left.


Guest Users

Guest Users can track the status of their order using the tracking number provided in their shipping confirmation email at www.ups.com.

Changing or Modifying Your Order

To edit or modify an order once it has been placed on hhgregg.com, please call 1-866-974-7344 Monday through Friday 8am to 7pm (EST), Saturday 10am to 7pm or Sunday 10am to 6pm Contact Us.

View Your Order History

Registered Users

To check your order history as a registered user:
  • Please go to the My Account  page.
  • Sign In to your account
  • Select "Order History" from your options on the left.


Guest Users

Guest Users are unable to view their order history. If you have a question about an order you have placed at hhgregg.com, please call 1-866-974-7344 Monday through Friday 8am to 7pm (EST), Saturday 10am to 7pm or Sunday 10am to 6pm or Contact Us

Product Availability

View Availability

You can see a product's availability for Delivery or Installation, Ship to Home, or Pickup In-Store in the following places:
  • Product detail page
  • Your cart


To see which stores currently have an item in stock, or to check availability at a specific store, click "Check Availability".

Online vs. Store Selection

Product selection on hhgregg.com may vary from our retail stores. There may be limited quantities, or we may be testing certain items in select markets. Also, we can offer a broader selection online, because we ship these items directly from our distribution centers.

Limited Quantities

h.h. gregg may sometimes limit quantities purchased per person, per household or per order. These restrictions include orders placed from the same hhgregg.com account or credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers.

h.h. gregg is not responsible for any internet connection problems, malfunctions or errors. h.h. gregg also reserves the right to cancel or modify an order due to an error, or any other reason deemed appropriate, at any time.

Rainchecks

hhgregg.com does not offer rain checks for products sold online. h.h. gregg stores may offer rain checks when advertised products are out of stock.