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Delivery Availability & Services

Free Delivery, Haul-away & Recycling Offer:

Get free delivery, haul-away and recycling on major appliance purchases $497 and up, now through March 31, 2014 after mail-in rebate. Customer must first pay a minimum $79.99 delivery charge, and appliances must be delivered within 30 days of purchase to qualify. This offer is not valid on major appliance purchases less than $497. Click here for rebate details. 
 
Basic Delivery Services


  • Appliances & Electronics Delivery - $79.99
  • Furniture Delivery & Set up - $99.99
  • Fitness Equipment Delivery & Installation - $129.99
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    Basic delivery applies only to those zip codes within our normal delivery area. To find out if you live within our normal delivery area, you can enter your zip code on a product's detail page to check coverage, or Contact Us

    If you make an online purchase of a deliverable item, a Customer Service Representative will contact you, after the order has been processed, to schedule your delivery.

    Services included in Basic Delivery:

    • 3-Hour Window: The delivery driver will call

      the evening prior to the delivery, between 7pm and 9pm, to provide you with a 3-hour window for delivery. Now you can plan the rest of your day with our three-hour delivery window, and feel confident that you won't miss a meeting, errand, or appointment!

    • 40-Minute Call-Ahead Service: The delivery team will call you approximately forty minutes before they arrive at your home, so there is no need to wait at home all day!
    • Unpack, level and test appliances. Some exclusions may apply. See Delivery Details below for more information.
    • Install icemaker prior to delivery. Complete ice hookups additional charge.
    • Partial icemaker line hookup, provided water valve is directly behind refrigerator. Additional fees may apply.
    • Switch Refrigerator/Dryer door prior to delivery
    • Hook up h.h. gregg electrical cord and dryer venting. Purchased separately.
    • Normal gas hookup, provided shut off valve is directly behind the unit.

      Additional charges may apply. h.h. gregg does not install gas appliances in Tennessee or Alabama or other areas where permits are required.

    • Removal of boxes and packing materials

    • Removal or movement of old appliances, electronics and fitness equipment within the home, at the time of the original delivery, on a one for one basis. h.h. gregg will not remove or move old furniture.
    • We cannot disassemble old units or remove stair banister or door frames to remove old appliances.
    • Gregg Appliances, Inc. CANNOT be held responsible for any damage to property during removal of old products.

     

    Standard Freight Shipments

     

    Select major appliances and TV's 40" or larger are considered oversized items and h.h. gregg utilizes freight carriers AIT and MXD to ship and deliver those items to your home.



    h.h. gregg uses AIT to deliver your freight shipment. Please allow 1-2 business days for processing your order and 5-7 days shipping transit time. On the designated delivery day, ensure that someone is home to accept the delivery. A signature will be required. Your freight order will be dropped off only. You should inspect the visible appearance of your shipment and report any dents, holes or other physical damage to the driver immediately or call the carrier within 24 hours at 1-800-669-4248.



    h.h. gregg also uses MXD to ship and deliver freight shipments to the first dry room. Please allow 1-2 business days for processing your order and 5-9 days shipping transit time. You will be contacted to schedule a specific delivery day as your order approaches the final mile to your home. On your confirmed delivery day, please ensure that someone over the age of 18 is available to sign for and accept delivery. Alert your delivery team immediately or call the carrier at 1-866-711-3129 if upon inspection of your order, you see any outward signs of carton damage.



    Deliveries Outside of Normal Delivery Zone

    h.h. gregg will deliver to your home if you are outside of our normal delivery zone. The cost for Basic local delivery (within 20 miles of our local stores or distribution centers) is $79.99. Extended zones are an additional fee of $25.00. To find out if you live within our normal delivery area, enter your zip code on a desired product's detail page. If you make an online purchase of a deliverable item, a Customer Service Representative will contact you, after the order has been processed, to schedule your delivery.

    Rescheduling a Delivery

    If you are unable to keep your delivery appointment, please call 1-800-284-7344 Monday through Friday 8am to 6pm (EST) or Saturday 10am to 4pm or Contact Us to reschedule.

    Delivery Details

    Customer Responsibilities for all Deliveries:

     

    • An adult 18 years or older must be present during the delivery.
    • Put all house pets in a seperate area from the delivery path.
    • If merchandise is to be left on a porch, outside the home, or in a garage, a neighbor or responsible adult must accompany the Delivery Team and sign for the delivery.
    • In inclement weather, please make sure there is a clear path from the street to the residence entrance (no ice, snow, debris, etc.)
    • Please make sure that the products will fit through door openings, that there is a clear path to the room where the product will reside and that the product will fit in the designated space

    Basic Delivery Services

    Below is a list of services h.h. gregg delivery teams WILL and WILL NOT perform.

    Refrigerators

    Delivery Teams Will:
    -Unpack, level and test
    -Install optional icemaker before delivery. Additional charge for complete ice hookups.
    -Reverse doors
    -Partial hookup of Ice maker (to 1/4" copper value behind unit) using h.h. gregg purchased waterline.
    -Haul away old unit on a one for one basis or move old unit within the home
    -Run a water line for an additional cost of $99.99.

    Delivery Teams Will Not:
    -Make modifications to baseboards, moldings, counters or cabinets to make units fit.
    -Move cabinets
    -Lift or hoist refrigerators over cabinets and counters or over banisters.
    -Hook to PVC or galvanized pipe water line
    -Shut off main water service to the home.
    -Run new water line longer than the 5’ line provided.
    -Connect to sizes of waterlines or valves other than ¼”.
    -Plug into an ungrounded (2 prong) outlet.
    -Enter crawl space or attics to access shut off valves.

    Washers & Dryers

    Delivery Teams Will:
    -Unpack, level and test
    -Hook up using manufacturer supplied hoses or h.h. gregg purchased water hoses.
    -Affix new h.h. gregg purchased electrical cord. (No direct wire)
    -Reverse dryer doors
    -Hook up h.h. gregg purchased dryer venting (required)
    -Run semi-rigid vent 
    -Move old unit (within home)
    -Haul away old unit on a one for one basis
    -Normal gas hookup, provided shut off valve is directly behind the unit. Gas appliances must already be unlocked if we are not doing a new gas hookup. Additional charges may apply. h.h. gregg does not install gas appliances in Tennessee or Alabama or other areas where permits are required.
    -Stack laundry pair (stand/kit optional)

    Delivery Teams Will Not:
    -Replace overly corroded fill hoses
    -Use extensions on fill or drain hoses
    -Run vent or gas lines through wall or floor
    - h.h. gregg does not install gas appliances in Tennessee and Alabama
    -Hook to LP
    -Re-use existing parts

    Ranges

    Delivery Teams Will:
    -Install h.h. gregg purchased pigtail, a 3 or 4 pronged electrical cord required for installation.
    -Mount anti-tip bracket, except on ceramic tile
    -Move old unit within the home
    -Haul away old unit on a one for one basis
    -Normal gas hookup, provided shut off valve is directly behind the unit. Gas appliances must already be unlocked if we are not doing a new gas hookup. Additional charges may apply. h.h. gregg does not install gas appliances in Tennessee or Alabama or other areas where permits are required.

    Delivery Teams Will Not:
    -Hook to copper or aluminum alloy pipe
    -Install drop-ins or built-ins
    - h.h. gregg does not install gas appliances in Tennessee and Alabama or other areas where permits are required.
    -Hook to LP

    Microwave Ovens

    Delivery Teams Will:
    -Deliver countertop model (drop off only)
    -Move old unit within the home
    -Haul away old unit on a one for one basis
    -Install OTR or built-ins  at an additional cost of $149.99

    Dishwashers

    Delivery Teams Will:
    -Deliver portable (drop off only)
    -Deliver under counter (drop off only)
    -Move old unit within the home
    -Haul away old unit on a one for one basis
    -Deliver and install replacement under-the-counter dishwasher for $149.99


    TV's

    Delivery Teams Will:
    -Deliver and set in place
    -Hook up to one antenna/source and one DVD or Blu-ray player
    -Move old unit (within home)
    -Haul away old unit on a one for one basis
    -Perform home theatre hookups, including a receiver and speakers, and organizing wires. Additional charges apply.

    Delivery Teams Will Not:
    -Program remotes for other equipment
    -Mount TV in brackets at an additional cost
    -Hide or conceal wires behind walls