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Website Sales & Help Center: 1-866-WSGREGG Having trouble? Call now, we can help you complete your purchase! Monday - Friday 9am to 8pm (EST) Saturday 9am to 7pm (EST) Sunday 11am to 7pm (EST) Retail Store Customer Service & Help Center: 1-800-284-7344 Monday - Friday 8am - 5pm (EST) Saturday 8am - 12pm (EST) To contact your local hhgregg store by phone, please see our Store Listing Page for the correct phone number. |
Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:
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Delivery Inquiries Installation Inquiries Order Status Requests Repair Service Questions |
Store/Retail Experience Website Feedback Other Questions |
Home Deluxe Delivery $69.99
Delivery Availability
Same Day Delivery
Scheduling Your Online Home Delivery
hhgregg Delivery Do's
and Don'ts
Home Delivery is handled by a professional delivery team. You can trust the work will be done correctly and we stand behind it.
Delivery Availability
hhgregg's home delivery is limited to zip codes located around our
retail locations or distribution centers. To find out if you live
within our normal delivery area, go to the Delivery
Availability page. If you purchase a deliverable item online
a Customer Service Professional will contact you within 24 hours
to arrange your delivery. For information as to cost and what is
included see Deluxe
Delivery and Do's
and Don'ts. As we add locations to our network of stores, our
delivery area will expand. If your location is out of our delivery
area, check back frequently to see if we have opened a store near
you.
Same Day Delivery - Retail Stores
Retail Store - if you purchase any item before 2pm Monday through
Saturday, we can deliver your product that very same day. Product
must come from the store's stock and you must live within our same-day
delivery zone. Ask any employee for information on our same-day
delivery area.
Scheduling your online Home Delivery
If you purchase a deliverable item online a Customer Service Professional
will contact you within 24 hours to arrange your delivery. For any
questions about your home delivery you may contact
us, or call (800) 284-7344. Our Customer Service Professionals
are available anytime Monday to Friday, from 8am to 5pm (ET).
Retail Store Pickup (No Shipping or Delivery Charge)
Product Available for Pickup In 72 Hours
One advantage of picking up your purchase from one of our retail
locations is that you avoid paying delivery or shipping charges. During the on-line order process, you'll be given the option to
pick up your purchase from one of our store
locations. All on-line purchases will be made available for
pickup within 72 hours of your on-line purchase. Make sure to bring
your on-line sales receipt, a picture ID and the credit card you
used to make your purchase when picking up your purchase from one
of our retail locations. The name on the ID must match the name
on the purchasing credit card. To ensure the security of your online
purchases, only the person who made the purchase may pick up the
merchandise at a store. At the time of pickup, if the item(s) are
offered at a lower price in the store, we will automatically credit
the difference to your credit card.
In-Store Purchase Only
This item is available for in-store purchase only. If you wish to
purchase this item at a H.H. Gregg retail store, you may print the
product's detail page and bring it to the store to ensure that you
get the item you want.
Use our store locator to find a
retail outlet near you.
In-Store Purchase Only
We want you to be 100% satisfied with your purchase. We've set some
basic guidelines you'll need to keep in mind when making a return
or requesting an exchange. Your local hhgregg retail location
representative can answer any product-specific question you may
have.
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Refunds over $100 for cash or check sales will be paid by check within 10 to 14 business days after the item is returned or the order is cancelled. If the original sale was paid for with a credit card, the refund will be credited to the customer's credit card account.
If the purchased product fails while under manufacturer's warranty or an hhgregg Maintenance Agreement, hhgregg's factory-authorized service department will repair your product according to the terms of those agreements.
A Few Exceptions to these Policies
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Returns or Exchanges to Store: |
| Avoid additional shipping charges by returning your purchase(s) (along with the original sales receipt) to one of our retail locations. All original product manuals, accessories and literature are required in order avoid restocking fees. |
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Ship your Return or Exchange: |
| If your purchase was shipped to you or you're not able to visit our store call us toll-free to obtain a Return Authorization at (866)-WSGREGG (866-974-7344) Monday through Friday, from 8am to 5pm (ET) or Saturday 9am to 6pm (ET). Customers are responsible for any shipping costs incurred in returning or exchanging a product. |
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Request a Delivery Pick-Up for Returns or Exchanges: |
| If you are returning an item that was delivered to you please call toll-free at (866) 974-7344 to arrange a pick-up time with our Delivery Department, or contact us. Since your complete satisfaction is our goal, there is no charge for us to pick up your return. Home delivery and set up, hook-up charges and installation fees are not refundable. |
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