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Website Sales & Help Center: 1-866-WSGREGG
Having trouble? Call now, we can help you complete your purchase!
Monday - Friday 9am to 8pm (EST)
Saturday 9am to 7pm (EST)
Sunday 11am to 7pm (EST)

Retail Store Customer Service & Help Center: 1-800-284-7344
Monday - Friday 8am - 5pm (EST)
Saturday 8am - 12pm (EST)

To contact your local hhgregg store by phone, please see our
Store Listing Page for the correct phone number.

Contact Us By Email
If you have a question about one of our products or services, the answer you're looking for may be in our Information Center. If not, you'll want to get in touch with one of our Customer Care Professionals. We've made it easy to get the answers you need from the people who know. We encourage you to e-mail your question to our Customer Care Center. To ensure your comment reaches the department that can best answer your specific question, please choose a category below:

Delivery Inquiries
Installation Inquiries
Order Status Requests
Repair Service Questions
Store/Retail Experience
Website Feedback
Other Questions

To Contact Us By Mail
hhgregg Appliances, Inc.
c/o Corporate Headquarters Inquiries
4151 East 96th Street
Indianapolis, IN 46240

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hhgregg FREE SHIPPING Close Window
Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.
  1. Applies only to shipments to the continental United States.
  2. Excludes any item which ships by freight carrier.
  3. Excludes any purchase in our retail stores.
  4. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
  5. All items shipped require an adult signature.


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hhgregg Online Delivery Policy Close Window

Home Deluxe Delivery $69.99
Delivery Availability
Same Day Delivery
Scheduling Your Online Home Delivery
hhgregg Delivery Do's and Don'ts

Home Delivery is handled by a professional delivery team. You can trust the work will be done correctly and we stand behind it.

Delivery Availability
hhgregg's home delivery is limited to zip codes located around our retail locations or distribution centers. To find out if you live within our normal delivery area, go to the Delivery Availability page. If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For information as to cost and what is included see Deluxe Delivery and Do's and Don'ts. As we add locations to our network of stores, our delivery area will expand. If your location is out of our delivery area, check back frequently to see if we have opened a store near you.

Same Day Delivery - Retail Stores
Retail Store - if you purchase any item before 2pm Monday through Saturday, we can deliver your product that very same day. Product must come from the store's stock and you must live within our same-day delivery zone. Ask any employee for information on our same-day delivery area.


Scheduling your online Home Delivery
If you purchase a deliverable item online a Customer Service Professional will contact you within 24 hours to arrange your delivery. For any questions about your home delivery you may contact us, or call (800) 284-7344. Our Customer Service Professionals are available anytime Monday to Friday, from 8am to 5pm (ET).



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hhgregg RETAIL STORE PICKUP Close Window

Retail Store Pickup (No Shipping or Delivery Charge)
Product Available for Pickup In 72 Hours


One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges. During the on-line order process, you'll be given the option to pick up your purchase from one of our store locations. All on-line purchases will be made available for pickup within 72 hours of your on-line purchase. Make sure to bring your on-line sales receipt, a picture ID and the credit card you used to make your purchase when picking up your purchase from one of our retail locations. The name on the ID must match the name on the purchasing credit card. To ensure the security of your online purchases, only the person who made the purchase may pick up the merchandise at a store. At the time of pickup, if the item(s) are offered at a lower price in the store, we will automatically credit the difference to your credit card.

hhgregg.com Customer Service Center
For answers to questions and hhgregg.com order support, please call 1-866-WS-gregg. Hours of operation: Monday to Saturday 9 am to 4 pm EST and 11 am to 7 pm Sunday. Our customer service professionals are available to help you complete an order or answer questions regarding an existing order.
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hhgregg IN-STORE PURCHASE ONLY Close Window

In-Store Purchase Only

This item is available for in-store purchase only. If you wish to purchase this item at a H.H. Gregg retail store, you may print the product's detail page and bring it to the store to ensure that you get the item you want.

Use our store locator to find a retail outlet near you.

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hhgregg RETURNS EXCHANGES Close Window

In-Store Purchase Only

We want you to be 100% satisfied with your purchase. We've set some basic guidelines you'll need to keep in mind when making a return or requesting an exchange. Your local hhgregg retail location representative can answer any product-specific question you may have.

Requirements for full refund or exchange:

  • Item must be returned within 14 days of purchase.
  • You must have your original sales receipt.
  • Merchandise must be in its original carton along with all packing materials, accessories, product literature and warranty cards.
  • Merchandise must be in new condition.

If the item is returned within 14 days but the above conditions are not met, a minimum of 10% of the purchase price will be charged as a restocking fee. On all special orders, a 100% non-refundable down payment is required and will not be refunded if the order is cancelled or the item is returned. Cancellation of any services required for operation of a product (digital satellite system service, PCS or cellular phone, etc.), is the sole responsibility of the customer.

Refunds over $100 for cash or check sales will be paid by check within 10 to 14 business days after the item is returned or the order is cancelled. If the original sale was paid for with a credit card, the refund will be credited to the customer's credit card account.

If the purchased product fails while under manufacturer's warranty or an hhgregg Maintenance Agreement, hhgregg's factory-authorized service department will repair your product according to the terms of those agreements.

A Few Exceptions to these Policies

  • Delivery, installation and activation charges will not be refunded.
  • Digital satellite systems (audio or video) may not be returned or exchanged.
  • Activated pagers may not be returned or exchanged.
  • Bedding and Mattresses
  • Ink cartridges, ink tanks and fax cartridges may not be returned or exchanged.
  • Radar detectors may be returned for exchange only.
  • Cellular phones:
    • May not be refunded or exchanged
    • There are no refunds on activation fees
    • If contract is cancelled after more than 15 days, an early termination fee may be charged at the service provider's discretion

Returning or Exchanging Your Purchase

We've made returning your purchase a simple process! There are three ways to return your purchase(s):

Returns or Exchanges to Store:
Avoid additional shipping charges by returning your purchase(s) (along with the original sales receipt) to one of our retail locations. All original product manuals, accessories and literature are required in order avoid restocking fees.

Ship your Return or Exchange:
If your purchase was shipped to you or you're not able to visit our store call us toll-free to obtain a Return Authorization at (866)-WSGREGG (866-974-7344) Monday through Friday, from 8am to 5pm (ET) or Saturday 9am to 6pm (ET). Customers are responsible for any shipping costs incurred in returning or exchanging a product.

Request a Delivery Pick-Up for Returns or Exchanges:
If you are returning an item that was delivered to you please call toll-free at (866) 974-7344 to arrange a pick-up time with our Delivery Department, or contact us. Since your complete satisfaction is our goal, there is no charge for us to pick up your return. Home delivery and set up, hook-up charges and installation fees are not refundable.

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DMREZ48VK - Panasonic Progressive Scan DVD Recorder / VCR with High Resolution 1080p Up-Conversion
Our Price:$269.97
SRP: $299.99
Save: $30.02
Add to Cart
Panasonic Progressive Scan DVD Recorder / VCR with High Resolution 1080p Up-Conversion
Model No: DMREZ48VK
Enjoy versatile recording with this Panasonic Progressive Scan DVD Recorder / VCR. Watch VHS tapes or record onto DVD discs. It also features a USB terminal and Secure Digital card slot.
This item may be available for pickup or shipping.
Returns & Exchanges
hhgregg User Ratings
4.00/4.00
Based on average of hhgregg customer ratings
Product
Features

Specs
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  • 1080p up-conversion - By interpolating video data using proprietary algorithms, SD format data is up-converted to 1080 x 1920p HD format video data. This conversion increases the richness of the original data by almost six fold, producing the highest possible image quality when viewing content on a large-screen HDTV
  • Digital Tuner Capable - The high-performance hybrid digital tuner is capable of receiving both digital and analog broadcasts. And even when digital signals drop out because of interference with direct signal access, which makes the picture either disappear or become filled with block noise, the Digital Tuner still produces a beautiful picture
  • Easy Operation with VIERALink™ - Connect your Panasonic DVD recorder to your VIERA flat-panel HDTV via an HDMI cable, and the TV channel setting information is automatically downloaded to the recorder. Once the Auto Preset Download is complete, the DVD recorder will keep whichever TV channel you're watching as its receiving channel. This means you can record the program you're watching by just pressing the Record button on the VIERA remote. With VIERALink™, you don't have to worry about setting the recorder to the right channel every time you want to record something
  • Expansion of Usages - The Panasonic DVD recorder is equipped with an SD Memory Card slot and USB terminal, which makes it easy to view photos from your digital camera. Just slip the SD card into the slot or use the cable to connect the camera to the USB terminal, and you're ready to enjoy a spectacular big-screen slideshow with family and friends. You can even listen to music recorded onto a USB device while viewing your photos
  • Universal Design - All of Panasonic's DVD recorder models are designed in compliance with Panasonic's Universal Design principles. Frequently used buttons (Power, Open/Close) are located at the top of the main unit to make them easier to see when the unit is placed in a rack and you need to look down when operating it. Both the remote control and graphical user interface (GUI) were designed for easy use by everyone, based on the results of a Panasonic survey
  • Supports JPEG display throught the built-in USB port
  • Multi-format playback - DVD, DVD-RAM, DVD-R/-RW, DVD-R(DL), +R/+R(DL)/+RW, CD, CD-R/RW
  • DVD playback capability - DVD-Video
  • DVD-RAM video playback capability - DVD-VR, JPEG (HD)
  • DVD-RW, DVD-R playback capability - DVD-Video, DVD-VR(DVD-RW only), JPEG (HD)(DVD-R only), MP3 2(DVD-R only), DivX®(DVD-R only)
  • DVD-R (DL) playback capability - DVD-Video, DivX®
  • +R/ +R (DL), +RW playback capability
  • CD, CD-R/RW playback capability - CD-DA, MP3 4, JPEG (HD), DivX®
  • MP3 playback capability
  • Recordable disc type - DVD-RAM, DVD-R, DVD-R (DL), DVD-RW, +R, +R(DL), +RW
  • DVD-RAM - Ver 2.0 (2x speed), Ver 2.1 (2-3x speed), Ver 2.2 (2-5x speed)
  • DVD-R - Ver 2.0 (1x speed, 1-4x speed, 1-8x speed), Ver 2.1 (1-16x speed)
  • DVD-R (DL) - Ver 3.0 (2-4x speed, 2-8x speed)
  • DVD-RW - Ver 1.1 (1x speed, 1-2x speed), Ver 1.2 (2-4x speed, 2-8x speed)
  • +R - Ver 1.0 (2.4x speed), Ver 1.1 (2.4-4x speed), Ver 1.2 (2.4-8x speed), Ver 1.3 (2.4-16x speed)
  • +R (DL) - Ver 1.1 (2.4x speed), Ver 1.2 (2.4-4x speed)
  • Recording Format - DVD Video Recording Format, DVD-Video Format
  • Hi-Fi, SQPB VHS playable format
  • One-touch 2-way copying VHS copying
  • Dolby Digital® (Dolby AC-3) 2 channel Audio Recording
  • 2 analog audio (2 channel) line inputs
  • 2 video line inputs
  • DV input terminal
  • 2 S-video inputs
  • Component video output (Y, Pb, Pr)
  • S-video output
  • Digital audio optical output (Dolby Digital, DTS and PCM)
  • 2 video line outputs (one is DVD priority)
  • HDMI output: 480i/p, 720p, 1080i/p - DVD priority
  • Remote control
Product Specifications:
  • Dimensions: 13-5/8" (D) x 16-15/16" (W) x 3-5/16" (H)
  • Unit Weight: 11.9 lbs.
  • Color: Black

Product Warranty:
  • Parts: One year limited warranty.
  • Labor: 90 days limited warranty.
Shipping
Pickup


Shipping:
Because of size and weight constraints, some of the items offered through hhgregg.com are not available to be shipped, such as big-screen televisions and large appliances. You'll need to indicate your preferred shipping method when you've completed shopping online. We also offer additional shipping options at a charge such as 2nd Day and Next Day shipping.
  1. Applies only to shipments to the continental United States.
  2. Excludes any item which ships by freight carrier.
  3. Excludes any purchase in our retail stores.
  4. If you choose an enhanced shipping option such as next-day air delivery you will be charged for the cost of the upgraded service.
  5. All items shipped require an adult signature.
Pickup:
Retail Store Pickup (No Shipping or Delivery Charge) Product Available for Pickup In 72 Hours

One advantage of picking up your purchase from one of our retail locations is that you avoid paying delivery or shipping charges.
During the on-line order process, you'll be given the option to pick up your purchase from one of our store locations. All on-line purchases will be made available for pickup within 72 hours of your on-line purchase. Make sure to bring your on-line sales receipt, a picture ID and the credit card you used to make your purchase when picking up your purchase from one of our retail locations. The name on the ID must match the name on the purchasing credit card. To ensure the security of your online purchases, only the person who made the purchase may pick up the merchandise at a store. At the time of pickup, if the item(s) are offered at a lower price in the store, we will automatically credit the difference to your credit card.

TopTenREVIEWS Expert Review

hhgregg Customer Reviews and Ratings

Overall rating: 4.00/4.00
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hhgregg customer score card

4 5
3 0
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0 0
4 being the best score

Love this recorder

By Nancy From Pennsylvania 5/17/2010

I have had this recorder for over a year, it's so easy to use, the only problem is it's kind of slow to read a dvd when inserted. But I am buying another for the living room, it has a built in tuner, which is good, I'm am not an electronic geek and it works for me. Plus I paid over 300 dollars for it last year but it wasn't at hhgregg, we just got the store recently, so I'm buying my other one there, it's way less expensive

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DMR-EZ485V Panasonic Combo Recorder

By sigsmack From Chattanooga, TN 3/26/2010

I tried Sony, Phillips, Magnavox and finally Panasonic DVD recorders, and the Panasonic DMR-EZ485V is far and away the best on the market. Has built-in tuner, easy to understand controls and the best Title labeling system in the industry. I recommend this model for any non-geek or old timer. The remote does not open/close the DVD/VCR doors, but I think that is a plus - prevents mistakes. Have had the unit for over 3 months and it continues to do my jobs far better than the others.

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OUTSTANDING 5 STARS, LOVE IT

By EDWIN RODRIGUEZ From KISSIMMEE 2/25/2010

BEAUTIFUL VCR/DVD PLAYER. RECORD OLD VCR INTO NEW DVD..PERFECT TO DO IT AND LOVE IT SO MUCH. I HAVE OLD VCR CASSETTES THAT I RECORD DURING THE YEARS AND KNOW I CAN SAVE IT INTO A FEW DVDS. GREAT, LOVE IT, 5 STARS...

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Great deal!

By LoriR From Ohio 1/27/2010

Very nice good brand! I have looked everywhere for on of these and they were all salitte ready and need on that was cable ready.

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Great Purchase

By Gregg From Fayetteville, Tn 12/27/2009

I have owned this unit for about a month and it has performed above what I though it would. The VCR portion of the unit is very high quality. We bought it to transfer our VHS home movies to DVD. This is so easy, put in the VHS tape and a blank DVD and go. The price is a lot, but you get what you pay for in these units.

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